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Business Profile

Health Coach

Dr. Asa Andrew, Asa Health Organization

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dr. *** Andrew ******************* testing, which we paid $597. I completed the test in March of 2024, and I never received a copy of the results, either paper or electronic copy. Dr. *** called from NO CALLER ID on April 9, 2024 to give verbal test results, and assured he would send the 65 page report, which he never did. He also said based on the test results, he will mail a diet plan to follow. A diet plan. Nothing mentioned about supplements or additional costs. I then received a box of supplements, which I did not want, and I did not order, but was charged $500 for without my consent. I immediately called Dr. *** and asked to return them. I insisted on a refund and a shipping label to return the box of supplements.. He said "how could I expect his services would be free" and "he could have charged $1500 for his 30 minute phone call, but he was doing me a favor." He said the shipping department would get in touch with me for a return. It has been 6 weeks and we have called dozens of times. He has not refunded the money. He has not sent us a shipping label. I've called and gotten shady responses such as "he's on vacation" or "someone from that department is not here right now." I've left my call back number and e-mail several times. Ultimately, Dr. *** is uncooperative, unprofessional, and unethical. Dr. *** is a scam.

Dr. Asa Andrew, Asa Health Organization is NOT a BBB Accredited Business.

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