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Business Profile

Resort

Guemes Island Resort

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Guemes Island Resort's headquarters and its corporate-owned locations. To view all corporate locations, see

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Guemes Island Resort has 2 locations, listed below.

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    • Guemes Island Resort

      4268 Guemes Island Rd Anacortes, WA 98221-9032

    • Guemes Island Resort

      5311 Solstice Ln Anacortes, WA 98221-9051

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We rented out Guemes Island Resort for a weekend in May. Total cost is $10,000 for ***** guests staying overnight for 2 nights. With limited space available to cook and serve food for our guests at Guemes Island Resort, we identified the Windward House as the perfect setup for us to do so safely and efficiently. We were interested in the back patio and lawn for hosting our family meals. In communicating with the Resort, we asked to add the Windward House to our reservation, which they manage. Upon reviewing the Windward House Agreement, I noticed the policy states an exception is needed from the owner to use the property for our interested purpose. I reached out to the property manager at Guemes Island Resort to inquire how to submit a formal request for an exception consideration so wed be in compliance with policy. The property manager stated she already discussed our request with the owner and didnt allow us to submit a formal request for consideration. The property manager doesnt have all of the details for our family meals therefore misrepresented us, preventing us from getting an exception before we even had the opportunity to submit anything for consideration. The property manager states our request was completely denied by the owner verbally on the phone due to the property being only allowed for accommodations, and not to exceed 15 overnight guests. The policy explicitly states that exceptions to both of those statements can be made by the owner. They wouldnt work with us to find a resolution for all interested parties and instead repeatedly cited a portion of their policy without the exception language. We just found out they have never authorized an exception to the policy, therefore falsely advertising that they may.While we did not commit to a contract due to this issue, we were planning to pay the additional $4,500 rental fee for 3 day usage and take all liability.

      Business Response

      Date: 03/10/2024

      March 10, 2024
      Reference Complaint ID: ********

      To Whom It May ************************* Complaint ID ******** against Guemes Island Resort, I would like to clarify that the complaint states the Complainant is taking issue with being denied the rental of a private residence, Windward House, that is only managed by Guemes Island Resort, but is not part of the resort itself. Windward House is an adjacent property that is privately owned. The Complainant is taking issue with the rules and restrictions of the private rental. As a private residence, Windward House sets its own rules, restrictions and guidelines that are required and must be agreed to by renters when renting the property. If someone does not agree with the restrictions and/or guidelines, they are under no obligation to rent the property.

      The Complainant has a Rent-a-Resort wedding contract with Guemes Island Resort. I do not see any mention in the complaint regarding a problem with the contract between the Complainant and Guemes Island Resort; therefore, the complaint against Guemes Island Resort is unfounded and inappropriate.

      Thank you for your assistance with this matter,

      Guemes Island Resort
      ****************************

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