Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 1 Scoop Lateral Trainer and received 2 and was billed for 2. I had ordered them while I was away from home and did not check my bank account until I returned home and had 2 of them on my door step. I called and tried to send one back but they just told me someone would get back to me. I called again today and got the same answer. The phone number they give is not to the people that can give you the ** number. I am keeping the one but I have no need for 2.

  Business Response

  Date: 06/24/2022

  Hello, This customer ordered 2 ********************** with two separate orders. Clearly she did not intend to but nonetheless did. We would have no way to have known that she didn't intend to place two orders. We have emailed her a few times. Today we got to speak to her live and again gave her instructions to return the 2nd machine so that we could credit her account. Below is a transcript from the email(s). 

  Upon receipt of the return, we will credit her purchase price. Thank you. 

   

  Hi **** ***,
  
  Thank you for taking my call today.
  Below is the email I sent you last week, outlining the return process.
  
  Please let me know when this second Scoop has been sent back, so we can be ready to process your refund once it arrives.
  
  The good news is that you received FREE shipping, so you will receive a full credit of all funds paid when you placed this order.
  
  Sincerely,
  
  *******************
  Operations
  Scoop Lateral Trainer
  
  
  
  ---- On  Fri, 17 Jun 2022 12:14:02 -0500 service at Scoop<********************>  wrote ----
  
  Hello **** ***,
  
  I looked up your account and did find where you placed two orders off our website:
  
  
  0000043611 ****************** *************************** MOJO *********** 05/26/2022 05/27/2022 $199.96 $0.00 $0.00 $0.00 ***** $199.96
  0000043610 ****************** *************************** MOJO *********** 05/26/2022 05/27/2022 $199.96 $0.00 $0.00 $0.00 ***** $199.96
  
  
  
  Order # ******************
  Website Rehab Benefits (Black Only) $199
  CC Info xfirm (card data purged)
  Payment Method Affirm
  Date & Time 5/26/2022 7:39:53 AM
  
  
  
  
  Order # ******************
  Website Rehab Benefits (Black Only) $199
  CC Info xfirm (card data purged)
  Payment Method Affirm
  Date & Time 5/26/2022 7:19:56 AM
  
  
  
  
  Did you have an issue placing the order and then went back in 20 minutes later to retry?
  
  
  Here are the return and refund procedures.
  Please make sure you send back your Scoop well before your trial period expires.
  Rebox your Scoop in its original box and packaging and take it to your nearest *** drop location.
  Have a shipping label made to include your name, order number 43610  and RA #*****
  Ship the product to:
  C&C Packaging Services, Inc.
  19927 *******************, Suite #***
  *********, **********  98223
  Please kindly send the tracking number to this email, so we can prepare to reimburse your payment.
  Please note that the reimbursement will cover the product cost but will not cover the original or return shipping.
  
  To get reimbursed, please make sure that the product arrives in good condition (in the original box and packing materials) at our warehouse within 60 days of its receipt date, 
  
  Your refund will be processed as soon as the item is received, inspected and checked into inventory. (Affirm will be notified immediately of the refund) 
  
  Thank you!
  
  
  
  
  *******************
  Operations
  Scoop Lateral Trainer
  
  
  
  ---- On  Thu, 16 Jun 2022 16:38:14 -0500 "TMS Reporting"<[email protected]>  wrote ----
  
  
  Scoop CS Message
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  Customer Details:
  Name: *******************************
  Phone: **********
  Email: ****************************
  Order #:
  Reason: Other - Provide Explanation on next field
  Message: CCI and states she ordered one unit and recieved two of them. She would like to return one of them. Please call to resolve this. JAW
  
  
  
  
  
  

   

   

  Customer Answer

  Date: 06/24/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************