We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Guide Service

International Mountain Guides

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Guide Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/16/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i joined the cancellations list that someone had cancelled on for a mountain guide on mount Rainier and then had to cancel due to an emergency medical surgery 8 days later. I had to cancel my trip 8 days after joining the list. International Mountain Guides said that because I was within the 100 day range when I told them that I cancelled (which doesnt apply because anyone joining the waitlist for cancellations would be) but I was well beyond the 100 days and they said that I wasnt eligible for a refund. So they charged me $2,150.08 and for a service I never received then lied and said that I wasnt within the cancellation window early enough to be eligible for a refund which that window wouldnt apply to anyone in the waitlist but in my case I was beyond the dates they specified in the contract. Their contract was malicious and had all this hidden text that they arbitrarily use to rip people off!!! Even though I cancelled 100 days prior to the event (I joined the list June 6th and was given a tour date of Sept 26th and cancelled on June 20th the point is they charged me for a service i never received and will not work with me to get even a partial refund even though by **************** law I am not liable for any purchase by which the product, service or goods were not delivered or received. Awful business practices and dishonest staff. When I tried to get answers they ignored my emails ( see attachments below) and they wouldnt take my calls. They have defrauded me of $2150.08 for a service I never received and made up some arbitrary rules around their cancellation policy to justify horrible business practices. Please help me report this company so this doesnt happen to others and please help me get my money back.

International Mountain Guides is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.