We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Accessories

ARB USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Accessories.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/17/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 10, 2024 I purchased directly from ARB USA on their website a Rear Bumper for our 2023 **** Bronco part #******* for $1,267.00. This bumper included a licence plate relocation kit and plate light. After installing this bumper, I discovered the rear plate light was dead. Contacting ARB USA with photos proving their plate light was not function.On August 23, 2024, on my Request # ***** ARB advised that they would replace this plate light. I have since followed up with ARB USA several times, and there is no information on when this light will be shipped - If *******, I've spent some $1,300 on a bumper that remain illegal on public roads at night because the darn plate light is not working!!Please help!Thank you ***

    Customer Answer

    Date: 10/28/2024

    Hi ******

     

    I'm happy to report that ARB USA has sent a functional licence plate light.  I installed the light today, and it's working fine.

     

    We can update this complaint as successfully resolved.

     

    Thank you for your help in this.

     

    Cheers

    ***

  • Initial Complaint

    Date:09/01/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I have purchased the *** differential locker as part of the axle assembly. I have a receipt. The product has a 5 year unlimited miles warranty. At first the locker worked but sometimes would go into this cycle of engaging and disengaging. Which I later learned is not normal. I have noticed that the locker will only engage if the differential is warm. As of now it does not engage at all, even when diff is warm. The compressor keeps running and locker won't engage. If I walk around my jeep, I could hear the air leaking and can smell gear oil. I have inspected the air lines leading to the locker and there are no leaks. From what I understand the air is leaking inside of the diff. My locker is still under warranty, I followed the break in procedure recommend by axle manufacturer, and changed diff oil frequently. I have contacted the manufacturer and they proposed to mail me new seals. The problem is replacing those seals requires disassembly of the locker and the differential which is not something I can do myself. The company refused the fix the diff on their expense but did admit that the locker is still under warranty. Im looking for ways on how to fix this issue. company website: https://arbusa.com/contact-us/Kind regards, *******************.

ARB USA is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.