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Business Profile

Car Dealers

Verdant Auto Sales LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On may 6th 2022 I went to verdant auto sales in ****** ** and purchased a car that was sold to me under false pretense they told me the car was recently serviced and a few months down the road the radiator blew so I had to fix that and then a couple more months later the pedal sensor failed and I tried to return or see if verdant auto sales could help me fix it and they refused they also made me pay them the car payment which I later found out I shouldnt have been paying them and in fact I shouldve been paying the bank not them they have a lot of similar reports about selling broken cars and falsely demanding buyers to pay them instead of the bank this was my first car so I didnt know any better and they took advantage of that but after seeing the comments on this company I shouldve known better I unfortunately had the car repoed due to me not paying the bank and paying the dealership instead its really unfortunate that I found out about you guys so late but its worth a try to see if you guys can put an investigation on this.I also have a picture of the same people I paid the car bill to saying they didnt receive my payment which at the time didnt make any sense to me due to me just paying them

    Business Response

    Date: 01/05/2024

    After reviewing everything. The Malibu went through our service department as does everyone of our vehicles. I see where **************** used the warranty that was on the Malibu. The money we received was for the $1,000 down payment. The screenshot that **************** sent was for a collection account that he had. We had loaned **************** the $502.27 to pay off the collection account. Which he did come back and pay us for. We never received any money for payments that were supposed to go to the bank. 

    Customer Answer

    Date: 01/08/2024

     
    Complaint: 21104023

    I am rejecting this response because:

    Like I said yall sell faulty cars and try to turn it around on the people multiple other people had the same problem and it was more then $1,000 and when I tried to ask yall for help your service center said they werent able to help me out so I dont appreciate how you can sit there and try to switch it on me and I really need to help put your business to a stop you guys are still selling bad cars and thinking its cool to get over on people dont take my word check out the reviews that I have provided and you will see it all sounds familiar its not just me there is a whole list stop trying to get over on people and blaming them for not knowing about your shady business 
    Sincerely,

    *******************************

    Customer Answer

    Date: 01/09/2024

    I dont feel like it got resolved I really had trust in the BBB for the people but the VERDANT AUTO SALES LLC got away with multiple issues which is unfair I have supporting pictures of how they do business I dont need to say much.

    Customer Answer

    Date: 01/09/2024

    I dont feel like it got resolved I really had trust in the BBB for the people but the VERDANT AUTO SALES LLC got away with multiple issues which is unfair I have supporting pictures of how they do business I dont need to say much.

    Customer Answer

    Date: 01/09/2024

    I dont feel like it got resolved I really had trust in the BBB for the people but the VERDANT AUTO SALES LLC got away with multiple issues which is unfair I have supporting pictures of how they do business I dont need to say much.

    Customer Answer

    Date: 01/09/2024

    I dont feel like it got resolved I really had trust in the BBB for the people but the VERDANT AUTO SALES LLC got away with multiple issues which is unfair I have supporting pictures of how they do business I dont need to say much.

Verdant Auto Sales LLC is BBB Accredited.

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