We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fitness Center

Fitness Quest LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Fitness Quest LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Fitness Quest LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1/24/25 Charge on my **** credit card for fitnessquestapp $19.99 I have never done business with a fitness app. I'm 76 years old and couldn't use anyway!! Why is there a charge for this on my **** CC bill?

      Business Response

      Date: 03/07/2025

      Thank you for bringing this matter to our attention. We want to assure you that Fitness Quest takes this issue very seriously. Unfortunately, it appears that an unauthorized entity is illegally using our company name to process fraudulent credit card charges. We do not have a location in **********, nor do we have a Fitness App that we use. 
      We have already reported this fraudulent activity to the appropriate authorities and are actively working to resolve the situation. However, at this time, we have not received a resolution. Since these charges are not being processed through our legitimate business accounts, we are unable to issue any refunds. We strongly recommend that you dispute the charges with your credit card company or bank, as they can assist in reversing unauthorized transactions.
      We sincerely regret any inconvenience this has caused and appreciate your patience as we work toward a resolution. If you have any further questions, please let us know.

    • Initial Complaint

      Date:10/03/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Signed up for a month to month account ******** was not satisfied. I requested a cancelation to my membership 07.11.24 in person at UP Facility fully aware that my agreement and payment collected up front on 06.06.24 covered fist and last month (Aug) and informed that my July payment collected at the time of my request to cancel should be my last payment and in alignment with the 30day notice to cancel policy ad pet contact. Despite my request to cancel contract additional membership fees for August, September were charged and an additional Annual Dues totaling $129 its been a very frustrating and displeasing experience to resolve this issue where phone tag games, and a round ***** of sales associates assure that the issue is escalating to management where a refund can be issued bur zero response and contact after that. Associates who service calls fail to direct calls, and seem to gate keep points of contact to further complicate a simple process.

    • Initial Complaint

      Date:06/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I texted ********************************* at the Fitness Quest in **************** on March 26th to cancel my membership. He assured me it would be canceled and that I wouldnt have any future charges. I have since had three separate charges of $68.20 on 4/8, $229.90 on 5/8, and another $68.20 on 6/8.After reviewing my account and seeing the unauthorized charges, I texted ******* again on 6/11. He nor Fitness Quest have refunded me or given me a date of when I will be refunded after daily texts to ******* since. I want a full refund of $366.40 immediately.

      Business Response

      Date: 07/11/2024

      Fitness Quest has issued a refund on 6/24/2024 for the monthly dues and annual fee drafted for ***** totaling $366.30 back to the card it was drafted from.  Her membership was also cancelled and she will not have any further charges.  We apologize for missing the cancellation.   

       

       

       

    Fitness Quest LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.