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Business Profile

Freight Forwarding

Ceva

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Freight Forwarding.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/24/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a table and chairs from Overstock and it showed that Ceva logistics would deliver it on or around June 4. After 21 attempts to contact Ceva with ZERO response about the location and over 2 weeks after June 4, I canceled my order and reordered the same product. Now I'm in the same position. The package was supposed to be delivered 2 days ago and there are NO updates online available as to the whereabouts of my table and chairs. I have tried calling, emailing and texting the company and NO ONE has ever responded with ANY information. I don't know how I'm supposed to ever receive my table and chairs before winter!!!!!

  • Initial Complaint

    Date:06/19/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Item purchased through Amazon. Ceva scheduled delivery **** 14 from 9-1. No show no call. Called ceva after several attempts to contact them someone finally answers. Rescheduled delivery date **** 16,2022 9-1pm with 30 min prior phone call. They come at 5:15pm with box 1 of 2. Delivery men were unaware of the other box and tell us to call the office. Next day, after several attempts to reach someone, including being hung up on after a 40 min hold, someone answers at their ********* location. She assures me they have the other package (****) and schedules a delivery window **** 18, 2022 from 9-1pm.**** 18 no one shows, no call. Called Ceva and the operator said she cant help us but she would give them my name and number to return my call. They require a signature for delivery but do not withhold their delivery time window. I paid for delivery, I expect delivery when scheduled. 3 days of missed delivery times is too much.

Ceva is NOT a BBB Accredited Business.

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