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Business Profile

Mobile Auto Repair

Your Mobile Mechanic
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/08/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In January 2023 my car battery died and I couldn't get it to the shop to have the battery replaced, so I contacted Your Mechanic the person came out to my residence and replaced the battery and today I went to get a smog check done and found they didn't reset my obd EVAP and oxy senser, I asked them kindly if they could come and reset it for me, they refused most adamant, they told me I would have to pay more money to have someone come out and I already paid them over $300 to have the battery replaced which is way to much. These people were very rude to me. I was overcharged for the battery replacement and they couldn't finish the job by resetting the obd EVAP and oxy snsr

    Business Response

    Date: 02/09/2023

    I contacted you this morning to talk about your complaint and while I do feel for your situation as we as a company finish all services especially that of assisting customers in something as simple as a obd reset. Only to find out there is confusion with the correct company. We only service ****************, not *********, ******. Please let the better business know that there's been a mistake. If you give the better business bureau the information on your digital receipt they will be able to Target this complaint to the company that is liable. We wish you the best of luck and a blessed day!

     

    *****

    Your Mobile Mechanic LLC

    ************

    Customer Answer

    Date: 02/09/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Thecompany contacted me andit was the wrong companythat I put the  complaint in.  *********** is Your Mechanic  phone number **********  Address: ******************************************************** 98104.

    Please resubmit this claim against the company Your Mechanic.  I apologise for the  wrong contact information.

     

    Sincerely,

     

    *************************

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