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Business Profile

Motels

Auburn Motel

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/10/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wanted to spend time at the Muckleshoot Casino without driving back to ****** for a couple days like a mini vacation. I also wanted to find a place to take a bath because all I ever take are showers at home. I am having some serious back issues with a potential pinch nerve in my lower lumbar area. I came upon this place on the way to the Casino called Auburn Motel. I was told the charge was $100.00 per night. I asked to see the room. I was taken to the room. The room had a bath tub which I really desired. What I did not do is take a very close inspection of the bath tub with the bathroom lights turned on. I paid for the room. When it came time for me to take a bath, there was no plug for the bath tub. The bath tub had all kinds of human hair in it. The bath tub was never cleaned. The room had this odor which I thought I was going to get over. The more I stayed in the room, the stronger the odor got. I decided at 3:00 am in the morning I was going to check out. This room was never cleaned. There was particles of black all over the floor. There was cigarette burns everywhere. This room was completely unsanitary. The television remote would not turn on and off. I was told this would be fixed and never was. This odor continues to permeate with me even when I am at home. It must be just psychological for me now. I want a partial or even a full refund.

Auburn Motel is NOT a BBB Accredited Business.

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