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Business Profile

Moving Companies

AMC Quick Relocation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/29/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm writing to officially file a complaint against AMC Quick Relocations, concerning job number EX6274547. We contracted with our broker, SafeShip, to move our household items from *******, **, to ********, **.AMC Quick Relocations was subcontracted for this job, with a total fee of $3,462 and a due date of August 11, 2023. (My wife, *****************************************, signed this contract.) As of today, September 29, the goods are still not delivered, putting us more than 30 business days past the due date. This is a clear breach of contract.Key Issues:(1) Breach of contract due to exceeding 30 business days from the promised delivery date. (2) No updates from AMC Quick Relocations about the status or location of our goods. (3) Multiple unreturned emails and phone calls from us. (4) Lack of responsiveness to our broker, SafeShip, who also couldn't get any information. Attachments for reference:(1) Original signed contract with AMC Quick Relocations.(2) Email chain with SafeShip showing AMC Quick Relocations' lack of response.We request that the Better Business Bureau urgently investigate this matter. We're facing both delays and extra costs because of these issues. Thank you for your attention.

  • Initial Complaint

    Date:07/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved from ******** to ********* on June 7th 2023. I went with a moving service company to do the move for me since I suffer with seizures and cannot drive for prolong periods. Safe Ship is a broker service we went through and hired AMC Quick Relocation. We were told to have a cashiers check made out in the amount of $837.00 to give to the movers when they pick up my belongings. Once the moving company came they demanded more money than what I was quoted due to me having more than than the quoted square feet. However, I asked for proof it was more and he couldn't present it. They started to pack my things before i could even agree to sign. I felt cornered into signing. The man then told me my things will come in 4 days. I said great and I made my way to *********. When the 4 days came which was June 11th nothing came. I called Safe Ship and after countless days of waiting for *** to call us back they did and told me my stuff wont be here until the 26th. Then the 26th turned into asap. And here I am still waiting. We were also told by one of the workers at AMC Quick Relocation (********) that the drivers that pick up my belonging are scam artists and have taken over $30,000 from me. I then freaked out and he said not to worry they will send my things asap. Well they still haven't. They told me my things are in ***** ***** and when I have asked for photos they keep giving me the run around. I have spoken with one of the police officers in my county and they told me to go ahead and file with the BBB because from his experience this seems fishy to him. Not to mention that *** is still asking us to pay $2019 on top of the $1181 venmo charge I gave them and the cashiers check. I also had to place a stop payment on the cashiers check since my bank told me it was never deposited into any account.

  • Initial Complaint

    Date:06/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They suppose to deliver my stuff since may 14 2023. They do not answer my calls. I had my son call from a different number they pick up when they found out it was me they hang up. Never return our call. I paid a lot of money for this move. It been two month I inform them my breathing machine is in the boxes. This meant nothing to do. They say they coming every week no call no show for two months.

  • Initial Complaint

    Date:05/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This moving company delivered over 30 days late and the contract indicated they would refund part of the payment (around $400.00) and it is now a year late and no refund and no response from numerous phone call attempts and emails over the year. Additionally, a desk was damaged and their insurance company would pay the cost of repair. The delivery entity sent a photo of the damage. The insurance limitation keeps the claim to $60.00 and they will not respond to their insurance company requests to gather the information to process the claim. They have changed liability insurance companies and the current one no longer responds to my requests to how the claim process is going. The company seems to avoid all contact when they have received their funds.

  • Initial Complaint

    Date:12/13/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** was contracted through Nationwide Moving, to move some household items from ********** to ******* for me. The pick up was on 4/28/2022. I was asked to choose a 'first available' date for delivery, which was noted as 5/9/2022. Since I was trying to disolve my parents estate, I lost track of time and at around the end of June, I called ***. I never received any communication back on the numerous times I reached out, so I started calling the comp who I booked the move with, Nationwide. They gave me the run around, stating *** would be calling me in a few days. As the weeks went by, I NEVER received a call from ***. After 6 weeks, Nelson called me and I was still given the run around about my delivery. *** sent me a nasty text message on 8/19, telling me to stop calling Nationwide as they are not involved. They either never answered my calls or emails and any time they did it was vague and I was never given any answers to where my stuff was. Personally, I thought my things had gone missing and they were avoiding me. On Aug 30th, my things were finally delivered . One of my items went missing when I was ASSURED, my things were in safe keeping in the warehouse, where ever that was and one item was delivered broken. This company should NOT BE allowed to do business. They never communicate and are not transparent. They are hauling someone's personal belongings!!!! They should be SHUT DOWN. I texted them for weeks asking if they located my lost item, most of which went unanswered. Finally, around the end of September, they said they simply lost my item and instructed me to file a claim. I have sent 4 emails to ***, filing a claim, since October 3rd. EVERY email has gone unanswered and they are not answering my text messages. I am sure they will ignore me and not answer! They should be ashamed of themselves. This item is 55 years old and belonged to my late parents. I want to be paid for my claim !!

    Business Response

    Date: 01/15/2023

    **************,

    We have sent out the compensation payment for the amount that we agreed to.

    Thank you and our apologies for any inconveniences we may have caused, were glad we were able to come to an agreement.

    Best Regards,

    -AMC

  • Initial Complaint

    Date:09/01/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** QUICK RELOCATE WAS HIRED BY NATIONWIDE MOVING AND STORAGE LLC TO TRANSPORT OUR HOUSEHOLD ITEMS FROM *********** *** TO DALLAS *** WITHIN 30 DAYS PER THE CONTRACT. AT THE **** OF PICKUP NELSON THE MANAGER SAID IT WOULD BE THERE WITHIN 21 DAYS. PER THE CONTRACT THEY HAVE 30 DAYS AND ANYTHING PAST THAT WE GET A $30 A DAY PER DIEM. NELSON PERSONALLY PICKEDUP OUR HOUSEHOLD ITEMS WITH THREE OF HIS HELPERS 2 MEN AND 1 WOMAN. OUR BELLONGINGS WERE LOADED UP AND TAKEN BY NELSON AND HIS CREW ON JUNE 23,2022. WE ARE WELL PAST 30 BUSINESS DAYS FOR DELIVERY AND AT THIS POINT KEEP GETTTING THE RUN AROUND AS TO WHERE OUR STUFF IS AND AN ETA. WE JUST WANT OUR ITEMS TO BE DELIVERED PER THE CONTRACT WE SIGNED. NELSON REQUIRED HALF OF THE MOVING COST UP FRONT WHICH WAS IN CASH $2,242 B/C THEY WOULDN'T TAKE A CREDIT CARD. WE JUST WANT OUR ITEMS FROM THESE PEOPLE WHO HAVE BEEN HOLDING ONTO IT FOR OVER 2 MONTHS NOW. WE ARE A FAMILY WITH AN 8 YR OLD BOY WHO DOESN'T EVEN HAVE A BED TO SLEEP IN OR ANY OF HIS CLOTHES, GAMES, TOYS, ECT. WE DON'T HAVE THE $ TO GET NEW THINGS AT THIS POINT. WE GAVE A $1,600 DEPOSIT TO NATIONWIDE TO BROKER TO *** AND GAVE *** $2,242 TO MOVE OUR STUFF. WE ARE OUT OF ALMOST $4,000 PLUS OUR BELONGINGS. WE JUST WANT OUR STUFF DELIVERED ASAP. OR GIVE US THE LOCATION OF OUR ITEMS AND WE WILL GO GET THEM.

    Business Response

    Date: 09/01/2022

    Hello *******,

     

    We are aware of the inconveniences caused by **** the carrier spoke to ****** who is also on the contract and weve let him know TODAY that your/his delivery will be made tomorrow.

    Regarding the past days due, yes we did pass the 21 business days on contract. We have stated to yourself and ****** that there will be compensation for any of the days past the 21 business days. We understand your frustration and all of the inconveniences that occurred were never meant to happen.

     

    AMC apologizes for any inconvenience that we have caused due to the tardiness of your delivery. 

    If there is anything else that we can help you with dont hesitate to call/text or email us.

    ************** 
    or
    **************

    Email: ********************************

    Best Regards, 
    -AMC

  • Initial Complaint

    Date:08/22/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    AMC quick relocation was hired through Nation Wide Moving and Storage LLC to transport or belongings from *********** ** cross country to *********. It is well past the ************************************************************************************************ how much longer it will be to get our stuff delivered. We were told our stuff would be delivered last Monday-Tuesday. Then was told on Thursday it would be a few more days. We have them until Sunday which is a few days and now were told per Nation Wide after they spoke with Nelson who is the owner our stuff would be delivered this weekend. At this point were getting the run around and who knows where our stuff is. We just want our stuff so we can move on with our lives. Instead of rearranging our schedules and waiting around for our stuff that never comes. Please help us get our stuff back from these people.

    Business Response

    Date: 09/01/2022

    Hello *******/******

    We have replied to one of your BBB complaints already basically covering this topic.
    We spoke to ****** and let him know that there will be compensation for any of the days past the deadline. 

    We apologize for any inconvenience that the delay of delivery has caused to you and your family, as stated by previously there will be compensation. The carrier confirmed with us and you both to do the delivery tomorrow. 

    If there is anything else we can help you with please dont hesitate to call/text or email us.

    Best Regards,

    -AMC

    **************

    **************
    or

    Email: ********************************

AMC Quick Relocation is NOT a BBB Accredited Business.

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