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Business Profile

Parenting Classes

Incredible Years Inc, The

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parenting Classes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/19/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received 3 referrals for an appointment with this business. I explained my ability and importance of these appointments. ******************* , who called herself the business owner not only told me multiple times she could not schedule the appointment, she told me multiple times I seemed like I didnt want the appointment these appointments at times can be a large deciding factor in many family matters, and I cannot imagine what a person desperate for these services might go through when met with this kind of behavior. I asked her over 5 times for an appointment. Instead of giving me one she accused my phone of being broken, told me to fix it; told me I was an angry man, and then stated I should contact a different person to schedule the appointment. She then provided zero numbers to contact a different person, and stated she would just tell the case worker to send me somewhere else and that I was an angry man. Ive never been so repetitively insulted by a person; denied a necessary service; and then accused of not wanting a service I reached out multiple times to get: this expierence was horrible and took what had already been an incredibly stressful situation and made it even worse for me. All I simply needed was a number to contact someone to schedule this appointment or be be pointed in the direction of someone who would schedule the appointment. Instead I was insulted and ignored.

    Business Response

    Date: 07/10/2024

    Hi *****

    I am very sorry to hear that you have had a difficult interaction with ********************* about your referral and accessing services.  ********************* is not employed by or organization.  On June 20th, Malaysia ******, from The Incredible Years, reached out to provide you some alternative resources that *** be able to help your situation.  I hope that you found those resources helpful. Our organization does not work directly with parents.  We provide training and consultation to other businesses.

    I'm not sure if you have complained directly to ********************* with your concerns or to the Better Business Bureau under her organization to share your concerns.  Her organization is called ******'s Counseling in ********, ** and the phone number we have for her is ************.

    Again, we are very sorry that you have had a difficult experience accessing services.

Incredible Years Inc, The is NOT a BBB Accredited Business.

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