Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 90 year old parents recently had a roof put in by this company. They punctured the ** line resulting in over $3,000 of damage and had to suffer through a heat wave without air conditioning. Their heating and cooling unit is only a couple of years old and the line was punctured by a nail. They called the business and the owner rudely told them "we don't use nails, we use staples" as if all the nails they left in the yard were not evidence of the use of nails. I also believe that staples for a composition roof in WA are not code. They claim to be bonded and insured, but won't take responsibility for damage. My parents are too old to file a complaint on their own due to their age and limited computer knowledge.

  

  Business Response

  Date: 05/27/2023

  **************

  

  Business Response

  Date: 06/05/2023

  In response to *********** complaint.. 

  we were in contact with his father. His father was having a hard time keeping the phone numbers of the owner and salesman correct. He was never treated with disrespect. It was explained multiple times the plywood was stapled down and shingles nailed. We were contacted about a nail puncturing a Freon line apparently very close to the underside of the decking. Nothing we could see. We could never get a number from *********** for **************** and were later told they did not want to get involved. This is the company that installed this unit not long ago and the company that said we punctured a line. We werent given a time to meet with the repair man and inspect for ourselves. So until pictures of *************** required by code for all lines installed within 1 1/4 inches of roof decking are produced showing our 1 1/2 nail going through it expect no payment from us. Take this up with **************** who installed and just repaired your line. I guess they didnt follow code when installing your Hvac unit. You might want to inspect the rest of their work.