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Business Profile

Towing Company

Pro-Tow

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for Pro-Tow's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Pro-Tow has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Pro-Tow Auburn

      420 H St NW Auburn, WA 98001-3923

    • Pro-Tow Maple Valley

      23933 SE 264th St Maple Valley, WA 98038-5841

    • Pro-Tow Spokane

      5815 W Thorpe Rd Spokane, WA 99224-5188

    • Pro-Tow North Bend

      43028 SE North Bend Way North Bend, WA 98045-9548

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/08/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 22, 2022 *************************** (husband) called Pro-Tow for a road side services call. ****** and Pro-Tow agreed on the amount of $774.60. First employee **** showed up and stated that he was unequipped to provide services for this particular call and leaves. Second employee ******* shows up and claims to replace purge valve kit (which was never replaced by Pro-Tow, replaced by ****** on January 2, 2023). Tow truck was then called out, no agreement was made regarding the cost of tow or the hourly rate. Truck and trailer were then towed 2.6 miles down the road, truck only was towed 33 miles. A total of 36 minutes of towing was provided as shown in Ronnies logs. Once arrived at Pro-Tow truck was placed in the heated bay to unthaw frozen blockages for an hour. We were charged a total of $977.60 for road side services, $65.78 for purge valve kit, $78.48 for supplies, environmental $137.51, mileage fee $9.00, out of call fee $127.00, combo tow (2.6 @ $497.00 hourly) $1,292.20, hourly tow (**** @ $336.00 hourly) $1,041.60, in shop (2 @ $164.00 hourly) $328.00, processing fee $230.60. ****** tried to fix charges but employees were very argumentative and began threatening ****** to hold truck and add additional charges. Invoice was then paid by *************************** and upon entering the truck ****** realized ***** gallons of fuel had been siphoned from the truck. A claim has also been made by myself *************************** through the ******************* for overcharges regarding the tow and are currently being investigated. One of the transactions are currently being disputed through the bank and still under investigation in the amount of $1,130.00. Services, supplies, part replacements, towing hours, and in shop hours are incorrect on invoice.

    Pro-Tow is NOT a BBB Accredited Business.

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