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Business Profile

Graphic Designer

Art Capture

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/21/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contacted company at beginning of May. Was contacted a few days later to try and schedule coming in at the beginning of June. No response. A few days later I asked about specific days of the week in the beginning of June. The next day I was told that as long as I gave him a few days notice, I could come in whenever. At the end of May, I asked specifically about coming in on the 31st. In response, I was told his schedule was "unpredictable" and I was asked to give him any other times I would be available, including on the coming weekend. I gave him my availability and didn't hear back before the 31st. We then agreed on me coming in on the weekend, on the 5th, and I explained that I'm not in *******, but on the Eastside, so it will take some time. I also stated I needed to order prints to have by the end of June for an event. I dropped off my originals, was asked to pay through Venmo once the scans were complete, and I returned home anxious because there was no documentation of what I had dropped off. I therefore emailed him to confirm what I had dropped off and it was confirmed, 2 12x16 pieces of art, and 4 4*6 pieces.On June 12th I asked if the coming Tuesday would be good for me to come and pick up my art, still not having received the files I was told would be uploaded for download before then. We confirmed and he emailed back that he should be uploading the files by the next day (13th). On the 13th I asked where I could find the files and he explained he was still preparing them. On the 14th I asked for the files again, and picked up the originals. He said he'd upload files immediately if I liked the proofs. He uploaded the 2 large files and said the rest were coming. The next day, he uploaded 3 of my 4 small files and explained he mistakenly scanned one of them twice and did not scan the fourth that I'd paid for. I now have to expedite shipping on my prints for the event, and don't even have all of them. I'd like a refund for the 4*6 batch w/tax.

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