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Business Profile

Online Retailer

Big Bold Health

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/03/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    the items are supposedly delivered..I was told **** put them on my patio ...I do not have a patio **************** From:******************************************************************** To:****** W. ***** Mon, Mar 3 at 2:27 PM Hi ******,Reviewing this communication thread, it is clear that youve been working with ******, our Customer Experience Manager, regarding your order. We have reviewed your case thoroughly, and according to **** tracking, your package was marked as "Delivered to Patio" after only 3 days in transit on February 27, 2025, to the address you provided at checkout.Because of the ************ level used, we are unable to file a claim on your behalf, and **** typically directs customers to file their own claims in cases of suspected misdelivery or theft. While we understand this is frustrating, we cannot issue a refund or replacement for an order that was marked as delivered.If you would like to pursue this further, we recommend reaching out to your local *********** directly with your tracking number (**************************) and requesting additional details on the delivery.This will be our final response on this matter. We appreciate your ************************** M.Technical ********************** Program and Product Lead Customer Experience Technical Support Director and my mail lady ******** delivers to me EVERY day

    Business Response

    Date: 03/11/2025

    Customer became extremely abusive after we attempted to collect information regarding his order's whereabouts. Our protocol is to ask if they've reached out to neighbors on the off chance that a parcel was delivered incorrectly. Due to his abusive emails and heavy used of derogatory language by email and voicemail, we chose to refund him in full and request that he no longer place orders on our direct website. The following is our email thread with dates and timestamps. It is full of expletives, so posting it to BBB's site may not work. But it's needed to convey the actual events that took place. The customer is also noted as attempting to weaponize the BBB against our company:

    On Tuesday, March 4, 2025 at 01:22:51 PM CST, **************** <********************************************************************> wrote:

    As stated in my prior communication, your refund has been triggered and is being processed. Financial transactions adhere to standard banking protocols. As such, refunds typically require 3-7 business days to be reflected in your account. This timeline is dictated by your financial institution rather than by us.

    Should further reassure be required on your part, I encourage you to contact your credit card's issuing bank, as they control the speed at which funds are made available to you. We have fulfilled our obligation of the refund in this matter.

    This concludes our correspondence.

    Best,

    ******* *.

    Technical R&D Program and Product Lead
    Customer Experience Technical Support Lead

    From: ****** W. ***** <***************************************>
    Sent: Tuesday, March 4, 2025 10:31 AM
    To: **************** <********************************************************************>
    Subject: Re: A shipment from order #***** is on the way

    where is my refund?

    From: ****** W. ***** <***************************************>

    Sent: Monday, March 3, 2025 1:09 PM
    To: **************** <********************************************************************>
    Subject: Re: A shipment from order #***** is on the way

    have you issued refund yet..when it clears I will end dispute

    From: ****** W. ***** <***************************************>
    Sent: Monday, March 3, 2025 1:06 PM
    To: **************** <********************************************************************>
    Subject: Re: A shipment from order #***** is on the way

    you have persoanlly DESTROYED my life today for no reason than corporate greed....this should have been resolved days ago...u should not run a business promting health and treat customers so shhabbily..shame on you how does a perosn like you get this job?


    From: ****** W. ***** <***************************************>
    Sent: Monday, March 3, 2025 1:04 PM
    To: **************** <********************************************************************>
    Subject: Re: A shipment from order #***** is on the way

    i have already filed a complaint against you personally and your business

    On Monday, March 3, 2025 at 03:02:28 PM CST, **************** <********************************************************************> wrote:

    ******:

    Here's the screenshot for your reference for the **** shipment we sent, please excuse my typo from my previous message - it said "front door or porch", not "patio": 

    {screenshot of tracking}

    Here's the direct link to that tracking number: ******************************************************************************************

    I'm sorry for your frustration with this process, but due to your abusive harassment via unprofessional emails, and now calls and voicemails, I have made the executive decision to refund your order as a one-time courtesy.

    Please do not purchase our products from our direct website. We wish you all the best and hope you find ultimate health, peace, and enjoyment in life. We consider this matter closed.

    Best,

    ******* *.

    Technical Research & Development Program and Product Lead
    Customer Experience Technical Support Director

    From: ****** W. ***** <***************************************>

    Sent: Monday, March 3, 2025 12:43 PM
    To: **************** <********************************************************************>
    Subject: Re: A shipment from order #***** is on the way

    i just left a message for YOU at ***********  I am filing a BBB claim against you

    From: ****** W. ***** <***************************************>
    Sent: Monday, March 3, 2025 12:33 PM
    To: **************** <********************************************************************>
    Subject: Re: A shipment from order #***** is on the way

    i have filed  fraud case against you as u have stated it was delivered to a place that does not exist and used a delivery service you stated has no proof pof delivery
    From: ****** W. ***** <***************************************>

    Sent: Monday, March 3, 2025 12:31 PM
    To: **************** <********************************************************************>
    Subject: Re: A shipment from order #***** is on the way

    you are lying the ifs....u just proved it I have an UPSCALE townhouse and no f****** patio so you are wrong in every way  geta  owner involved bitch

    On Monday, March 3, 2025 at 02:27:56 PM CST, **************** <********************************************************************> wrote:
    From: ****** W. ***** <***************************************>

    Sent: Monday, March 3, 2025 12:30 PM
    To: **************** <********************************************************************>
    Subject: Re: A shipment from order #***** is on the way

    i do not have a f****** patio  dumb cunt

    From: ****** W. ***** <***************************************>
    Sent: Monday, March 3, 2025 12:29 PM
    To: **************** <********************************************************************>
    Subject: Re: A shipment from order #***** is on the way

    i already did and you have no proof of delivery....u f****** cunt

    On Monday, March 3, 2025 at 02:27:56 PM CST, **************** <********************************************************************> wrote:

    Hi ******,
    Reviewing this communication thread, it is clear that youve been working with ******, our Customer Experience Manager, regarding your order. We have reviewed your case thoroughly, and according to **** tracking, your package was marked as "Delivered to Patio" after only 3 days in transit on February 27, 2025, to the address you provided at checkout.
    Because of the **** service level used, we are unable to file a claim on your behalf, and **** typically directs customers to file their own claims in cases of suspected misdelivery or theft. While we understand this is frustrating, we cannot issue a refund or replacement for an order that was marked as delivered.
    If you would like to pursue this further, we recommend reaching out to your local **** office directly with your tracking number (92612903029464543476636322) and requesting additional details on the delivery.
    This will be our final response on this matter. We appreciate your understanding.
    Best,
    ******* *.
    Technical Research & Development Program and Product Lead
    Customer Experience Technical Support Director
    From: ****** W. ***** <***************************************>

    Sent: Monday, March 3, 2025 11:24 AM
    To: **************** <********************************************************************>
    Subject: Re: A shipment from order #***** is on the way

    what I am going to do at 5 pm today is call platinum **************** and request a refund...I am going to review your service ..this is ridiculous. I did not sign for or recive anything, period

    From: ****** W. ***** <***************************************>
    Sent: Monday, March 3, 2025 11:23 AM
    To: **************** <********************************************************************>
    Subject: Re: A shipment from order #***** is on the way

    this is dragging out..i bought 1 k worth supplents from ** *****,.,,this si only issue..resolve today or getr manager

    On Monday, March 3, 2025 at 01:20:40 PM CST, **************** <********************************************************************> wrote:
    Hi ******,

    Thank you for replying!

    I dont see any replacement orders made. Where did you make your replacement order of our HTB Rejuvenate?

    I look forward to hearing from you.

    Warm regards,

    ****** *.
    Customer Experience Manager  

    ****************************************************************
    **************************************************
    ***************************

    From: ****** W. ***** <***************************************>
    Sent: Monday, March 3, 2025 8:49 AM
    To: **************** <********************************************************************>
    Subject: Re: A shipment from order #***** is on the way
     no gotta....please refund as I have replaced already
    On Sunday, March 2, 2025 at 02:52:10 PM CST, **************** <********************************************************************> wrote:
    Hi ******,
     Thank you for replying. I wanted to reach out to see if the order was possibly mis-scanned on the 27th and delivered on the 28th or 1st of March, as these things can happen very often. Please let me know, as if it hasnt, I will need to file a case.
     I look forward to hearing from you!
     Warm regards,
    ****** *.
    Customer Experience Manager  

    ****************************************************************
    **************************************************
    ***************************

    From: ****** W. ***** <***************************************>
    Sent: Friday, February 28, 2025 12:39 PM
    To: **************** <********************************************************************>
    Subject: Re: A shipment from order #***** is on the way
     it was not delivered and I know the carrier
    On Friday, February 28, 2025 at 02:36:28 PM CST, **************** <********************************************************************> wrote:
    Hi ******,
    Thanks for getting in touch. I hope this message finds you having a wonderful day!
    We recently had a glitch in our fulfillment software that affected your order and caused the tracking information not to connect to your order. Here is the tracking for you to review:
    ****: 92612903029464543476636322
    Looks like it was delivered to your porch on the 27th of February, 2025.
    I hope this helps. If you have any other questions or concerns, please don't hesitate to reach out; we are always happy to assist!
    Warm regards,
    ****** *.
    Customer Experience Manager  

    ****************************************************************
    **************************************************
    ***************************


    From: ****** W. ***** <***************************************>
    Sent: Friday, February 28, 2025 12:27 PM
    To: **************** <********************************************************************>
    Subject: Re: A shipment from order #***** is on the way
     i do not have and it is taking too long..please refund and I will reorderOn Friday, February 21, 2025 at 07:58:26 PM CST, Big Bold Health <*****************************************************************> wrote:

    Order #*****
    Your order is on the way
    Your order is on the way. Track your shipment to see the delivery status.

    View your order

    or Visit our store

    Items in this shipment
    HTB Rejuvenate  2
     STRENGTH20 (-$38.00)
    If you have any questions, please email ********************************************************************


    Customer Answer

    Date: 03/18/2025

     
    Complaint: 23014340

    I am rejecting this response because: company is trying to make me look like the problem when they are not responsove until I forced the issue

    Sincerely,

    ****** *****

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