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Business Profile

Textbooks

Direct Textbook Inc
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spent $259 on a textbook on August 28, 2024. My account on their website says I earned $51.80 in cashback but it has been "pending" since August. I have contacted the site at least four times about this issue and haven't received a reply.

    Business Response

    Date: 11/08/2024

    Thanks for the opportunity to respond. 

    In our terms of service we state that transactions can take 90 days to clear - "Cash Back payments subject to a ************************************************* cancellations"

    You can view our terms here: *******************************************************;

    The 90 days has not passed since this patron completed their transaction, and therefore it has not been moved from pending to approved.

    Thanks and please let us know if you have any questions. 

    Regards,
    *****
    *********************************

  • Initial Complaint

    Date:04/02/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Direct Textbook gave editing credit to *********************** and this is incorrect .she is not contracted to edit the book. Please remove her name.

    Business Response

    Date: 04/03/2023

    Thanks for the opportunity to respond.

    Direct Textbook did not add or give editing credit to **************************. The book information we show comes from ****** and other reputable third-part databases that provide book details. We do not take liberties with book descriptions nor have any need to do so. 

    We have contacted the author to explain this and our IT team has removed the additional name from the listing on Direct Textbook. 

    Regards,

    Direct Textbook

    Customer Answer

    Date: 04/04/2023

    The vendor resolved the issue. 

     

    You can close the case and remove the complaint. 

    ******************* Ph.D. ***** Psychologist

    Customer Answer

    Date: 04/04/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

Direct Textbook Inc is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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