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Business Profile

Car Bumpers

Full Force Metalworks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Bumpers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/18/2023

    Type:Delivery Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spoke with ***************** by phone in mid-March 2023 about rock sliders available for pre-order on his website for Full Force Metalworks. His website and he stated he would be starting a batch in April 2023, which aligned with a trip to TN I was taking. I ordered the rock sliders for my ****** Forester on March 24, with payment in full of $950. April 19 I followed up by email prior to my trip and **** informed it would take a few weeks plus another week for powder coating. No problem, I would swing through on another trip soon. On May 30, I emailed again as I had not heard anything. **** responded June 1 that he was doing everything he could to get orders completed. He stated he had hired more help and the plan was to complete the order in a few weeks. On July 7, I followed up by email and received no response. On July 24, I called and left a voicemail at the phone number provided in my invoice. I received no response. At this time, his website still has the option to place orders for specific items. On August 18, I attempted to call and no one picked up.This is no way to run a business. If you cannot fulfill orders, do not take them. If you cannot fulfill an order you have taken, call or email your customer and refund their money. Next I will contact the ********************** for this fraudulent business.
  • Initial Complaint

    Date:06/22/2023

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reached out to Full Force Metalworks through Instagram initially on May 22nd, 2022. I was interested in purchasing a bumper from them. We opted to do a payment plan of 10% down and then pay in full when the product is ready to be shipped. Originally, he had a note that everything was behind about 4 months. Thats fine. *** called several times throughout the ********** excuse was hes running behind on mine. Months later I reach out in December 2022 concerned because I didnt get any shipping updates or info. I stated that I was upset, but I was very understanding and patient. Turns out he built the wrong bumper, said he made a mistake, no worries. I then had to wait for him to rush and make a new one, and he sent it out in January. Picked it up at ABF Freight. ****** was cheaply made, you could tell it was rushed, didnt fit my car right, had to redrill holes meanwhile Im messaging him telling everything that was wrong. He even forgot to send the tire mount/carrier thats included with the bumper. I told him and he said he would send it over. Months and months after reaching out after getting no carrier. I asked for some sort of compensation. This bumper was almost $3000 keep in mind, and I didnt receive what I was supposed to!! He even took the bumper off the website because he said its not perfect. I feel so robbed honestly. After days of nagging for some form of compensation after he never sent the carrier, he only sent $50. This guy is extremely unprofessional and I have been nothing but understanding to him. I have messages back and forth of conversations of me reaching out to him and him being extremely unprofessional. There isnt enough characters to type everything but for almost $3000 and over a YEAR of waiting this guy is not a good business at all. Extremely FORGETFUL, and you do NOT get what you pay for. This guy needs to stop taking more projects on, because I feel like I was scammed. Im so embarrassed.

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