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Business Profile

Clothing

Bristol Raye Incorporated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/25/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Christmas shirt from Bristol Raye Clothing on ******** around December 9th 2023. I was emailed an invoice that I paid on December 12th or 13th. The invoice #**** for $25.88 the funds came out of my account on 12/13/23. I have not received the item and have reached out to ask for shipping information. I was never responded to by ************************* or ************************* both admins of the site. I saw yesterday they are back on ******** selling items again, which reminded me they didn't respond on shipping information.

    Business Response

    Date: 03/25/2024

    I have reached out to customer and provided full refund for lost order.

    Customer Answer

    Date: 03/26/2024

     
    Better Business,

    I received a response and refund from the company, I am happy with the resolution.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:11/16/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order using the **************** page on September 25, 2022. All items had photos of the item. After receiving my item over 30 days later (more than 20 days beyond the listed turn around time) the item was a completely different style, shape, and color than what was pictured and ordered. After reaching out to the owner of the company she commented the item I ordered was never available for order. I would like to report false advertising.

  • Initial Complaint

    Date:10/11/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered with Bain Boutique on 9/16/2022 for a total of $59.03. Order #****. The site does state ***** day shipping, understandable. I sent an email on day 14, 9/30/2022, checking on the status of my order since I had not received a shipping email. No reply. I reached out via Instagram on 10/3/2022, no reply there either. I sent a second email today, 10/5/2022, which is 19 days since the order was placed and still waiting for a response on the status of my order, and if something is not available, I'll just cancel the order. This is not my first encounter with them not responding to emails in a timely business matter, but I gave them the benefit of the doubt since they're a small business and local, I like the store and to support. I'm just unsure what to do, because it's almost 20 days, and the items I purchased were for my maternity photos and my baby, but I feel ghosted and like my money has been taken from me.

    Customer Answer

    Date: 10/12/2022

    Hello,

    I wanted to write you to inform you that since I placed my complaint, the business did resolve the issue we were having which led me to file in the first place. Thank you for the help.

    *************************

Bristol Raye Incorporated is NOT a BBB Accredited Business.

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