We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Handyman

Mr Handyman of Vancouver, Camas, and Ridgefield
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Mr Handyman of Vancouver, Camas, and Ridgefield's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Mr Handyman of Vancouver, Camas, and Ridgefield has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/28/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired Mr. ********************** to apply some earhtquake straps on my water heater. I paid them $276 for this service. I watched the installer yank on the water heater to ensure it was secure. I opened the water heater closet the next day and the ******* on top of the water heater causing me to have to get an emergency plumber out to replace both ******* at a cost of $486.08 I have text messages from the owner of the business stated he would cover the cost of the repair. Today I got a phone call stating just the opposite that they would not cover the repair

      Business Response

      Date: 03/14/2024

      ******************* did raise a concern that we caused damaged to her water heater. The first complaint was on a Friday, and a plumber who happened to be onsite repaired it for no charge. On Sunday morning, she texted me and said it was an emergency and the other one had failed. I couldn't get *********** to review and not wanting to cause any damage I said I would pay for the plumber to repair - and he did for a total of $486.08. 

      Her complaint was that ************** strongly shoke the earthquake straps on the water heater and caused damage. 

      After discussions with ************** and her plumber off-line, we discovered there were a variety of elements to her story that were not accurate, and even in her plumbers' opinion there was no evidence that we caused the damage. The piping was old and in need of repair, and there were a wide variety of factors that could have caused the issue. 

      Nevertheless, since we had made a committment to her, we had a conversation with her and she demanded either that we pay the plumbers' bill as promised or a minimum that we refund her the service charge on the earthquake straps. Even though we provided a valuable service, and added earthquake straps to her water heaters, as a goodwill gesture - and as one of the options she requested - we issued the attached refund check - which she has cashed. 

      Therefore, in our opinion, we have met the customer more than halfway to resolution, issued a refund that wasn't required but was issued in good faith. The only thing we didn't do was refund the $486 plumbers payment that I indicated we would pay - but after some routine investigation - I discovered that the payment was inappropriate. 

      If the BBB determines that we need to take an alternate approach, we are happy to comply. 

      ******* (*****) ********** / ************

       

      Business Response

      Date: 03/14/2024

      PS - The $215 refund was the $276 refund minus the actual cost of the earthquake straps - which of course were left in place. We refunded our service charges. 

      RT 

    Mr Handyman of Vancouver, Camas, and Ridgefield is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.