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Business Profile

Roadside Assistance

Fleet Management Service LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roadside Assistance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/18/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These guys quoted us $150 to come out to take a look at the tire. We refused services because they were charging $700 for a tire replacement. I told them we would pay the $150 charge and to leave. Then they came back with a $585.00 bill saying that because we touched your tire it is an extra $285 of labor, and another $150 service fee. Good luck with this business.Date of transaction: 7/18/2024

    Business Response

    Date: 09/03/2024

    We were called out to repair a tire. they were quoted $150 service call and $150 hour plus parts Minimum hour. Which would be $350 for coming out. 

    When we arrived and checked the tire the hole was on the side wall. Our company policy is to not repair the tires when it is on the side wall. Because it is not safe.

    We offered to replace the tire with a new one we had on the truck. As we had no used tires at that time. Yes, the cost would be more. Tires are not free or cheap. They refused the new tire, and we billed them for the service call of $150 and took off the minimum hour charge. They then refused to pay that. We then spoke with them about the service call is not negotiable and was owed. They still refused to pay it. Said we didn't do anything. A Service call is for coming out to them not doing any work. It pays for our time and gas. We then told them we were going to put a lien on their truck if not paid. With having to put a lien on the truck yes, we did raise the price of the invoice. To cover our time and inconvenience of having to deal with it all.  Even after telling them that we were putting the lien on they still refused and said they weren't paying it. Then they filed this complaint. There would never have been any problems if they were paying the $150 to begin with. 

    Customer Answer

    Date: 09/05/2024

     
    Complaint: 22012118

    I am rejecting this response because:

    1. We never declined the $150 fee.

    2. They did not pull the tire as stated for $285, this is a false invoice with incorrect labor performed.

    3. Before the call it was never discussed there would be a return fee for an additional $150.

    I need to report this to BBB to inform of the inaccurate and fraudulent business practices this business employs. If you look on ****, you will see other customers with similar experiences from this business as well. Their unfair business practices needs to be public documented. I have attached another similar complaint from another customer, I am not the only case for this type of practice from this business.

    Sincerely,

    ******* *********

Fleet Management Service LLC is NOT a BBB Accredited Business.

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