We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Alcoholism Information

Think Twice Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Alcoholism Information.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this device; it took about a month to actually ship to me. I then paid for installation and the device would not work (nor could my car even start). I called for tech support, was treated poorly, was told that this was my fault for having it installed on a Saturday. I was completely stranded and then had to pay for uninstallation of the device just to get home. The customer service is beyond horrible. I want a reimbursement for all costs including the installation and uninstallation.

    Business Response

    Date: 02/27/2023

    Hello ********,

    I am sorry to hear about your experience and will do everything I can to help address your concerns. The system took longer than expected due to high demand and a supply chain shortage. Also, there was several shipping delays that were out of our control. After reviewing the order details, It looks like we did answer your calls and emails to advise you that there would be a delay in receiving the product. When it comes to the installation of the system. We have a network of preferred installers who are trained on how to properly install the system. After reviewing your order details, you had a local service provider install the system incorrectly. We are happy to provide a full refund to try and make this up to you. We ask that you also include ************************ with your BBB complaint because if they properly followed the installation instructions the system would have performed and worked as expected. I am sorry about the inconvenience and hope that you see that we are doing everything possible to help address your concerns.

    If you need anything further. Please feel free to contact us anytime at ************

    Sincerely,

    T2 Customer Support

     


    Customer Answer

    Date: 02/27/2023

     
    Complaint: 19388338

    I am rejecting this response because:

     

    They picked the company for me, they set up the installation process.  I was told that it was me, not ************************.  I have sent the device back but have not been compensated for the device or the installation and then un-installation.  They then stopped responding to my emails.

    Sincerely,

    *****************************

    Business Response

    Date: 03/10/2023

    Hello ********,

     

    We are very sorry to hear about your experience. We have attempted to reach you via email and by phone and left messages to help with your refund. At this time, we have not received the return of the equipment. Could you please confirm the address you sent the returned equipment. If possible any tracking information and the shipping service you used for the return? We are happy to send you a prepaid shipping label with tracking to ensure the return is processed and received as soon as possible.

    Our customer service team is available and happy to help. You can call us toll-free ************

    Sincerely,

    Think Twice Customer Care

Think Twice Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.