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Business Profile

Association Management

Morris Management, Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Morris Management, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Morris Management, Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/10/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am in the process of purchasing a condominium that is managed by Morris Management. For the last two weeks, my lender has made repeated attempts to obtain required documentation to receive final approval for the loan. We are either receiving incomplete responses or no response at all. I was scheduled to close on my loan February 6, 2025 and we are now delayed, with the sole reason being the information pending from Morris Management. I have sent emails to numerous leaders at Morris Management, including the CEO, and still no response. I sent an additional email today indicating that I had engaged an attorney and was prepared to file a lawsuit. Still no response. If a complaint through the BBB is unsuccessful, unfortunately a lawsuit will be my only other option.What I'm asking for is simple - for Morris Management to provide the required documentation so I can close on my new home. We need a response and a clear timeline as to when the information will be provided.

      Business Response

      Date: 03/03/2025

      Good afternoon.  When we are unable to provide requested documents or information to mortgage and / or escrow companies, more often than not it is because we simply do not have it.  It either does not exist, or the community association has not provided it to us.  In order for us to be able to help further, we request some additional information.  (1) To which community does this apply?  (2) What documents, specifically, were or are being requested?  (3) Do you have any additional information that may help us address the concern(s)?  Thank you.

    • Initial Complaint

      Date:12/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have a leaking roof that damages our ceiling in the condo we own at *********. The problem began the week of December the 2nd. We kept calling Morris Management *** and the *** kept sending us to a voicemail. We left many voice messages and never got a call back. Finally on Friday I called multiple times in a row asking for help. Eventually on Friday my husband got a call back and was promised help on Saturday. Nothing happens on Saturday and now is Thursday. I called Morris Management again and asked to escalate the issue because our condo gets damaged. The *** laughed at me and said that there is no one to escalate this problem to. She offered to send me to voicemail again. We need our roof fixed. Prior management company fixed similar issue within a day, and with Morris Management *** it is not possible to find any responsible person to help.

      Business Response

      Date: 02/26/2025

      Upon reviewing the records, two calls were received from Ms. ******* (or someone 
      from her household) on or about Monday, 12/9/2024. There was no information left with the first call but there was a voice mail message left on the second call. The second 
      call was returned and a voice message was left. On or about Thursday, 12/12/2024, 
      another call was received from Ms. ******* (or someone from her household) 
      regarding what appeared to be a leak coming from the roof. A work order was 
      produced and sent to ***'s roofing vendor. A text message was also sent to the 
      vendor. On or about Friday, 12/13/2024, the roofer was on site and the 
      recommendation was that due to the condition of the roof, a full replacement may be warranted instead of repairing. The general area of the roof where it was believed the leak_!!7ay be originating was tarped and a proposal for a roof replacement was prepared and provided to the Board of Directors for VCA. 

      Recognizing the roofs of all the buildings in VCA are of a similar age, the Board made the decision to undertake additional investigation into the roofs overall to determine if 
      there were more that may need to be replaced or if the need for replacement was 
      limited to Ms. ********* building. An independent consultant was retained and, as that investigation took place, some additional roofs were tarped. An additional condition was identified in at least some of the attics that is believed to require correction before the 
      roofs are replaced. That work is currently in the process of being scheduled and 
      performed. 

      What began as what seemed to be routine roof leak repair when the roofs were newer has blossomed into a much larger scope of work as the roofs have aged and 
      weathered. The Board of Directors for *** is acting responsibly and prudently as new information is discovered and becomes available to make good decisions for VCA. 
      *** is committed to continuing the process and looks forward to resolving the issue 
      affecting Ms. ********* home and others as soon as practicable. 

    Morris Management, Inc is BBB Accredited.

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