Complaints

This profile includes complaints for Influence Mobile, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Influence Mobile, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Influence Mobile, Inc.

  2018 156th Ave NE Bldg F Ste 100 Bellevue, WA 98007-3825

  
• 

  Influence Mobile, Inc.

  1916 Pike Pl Ste 12 PMB 1363 Seattle, WA 98101-1056

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I earned gift card fair & square they refuse to give it give it to me. Continues to email & harass me about my "app experiences" & ******* me with invasive personal questions about they development. I earned my card. PAY ME!

  

  Business Response

  Date: 02/19/2025

  Hi ******,

  Thank you for your feedback. At Rewarded Play, we take fairness and security seriously to ensure all players receive their rewards while maintaining the integrity of our platform.

  Your account was flagged for routine security verification, which is a standard process to prevent fraud and ensure compliance with our terms. We reached out on February 16th for additional information, and once you responded, the review was completed, and your gift card was approved.
  We understand the frustration of waiting, but these steps are necessary to maintain a fair and secure rewards system for all players. If you have any further concerns, our support team is happy to assist you.
  Best regards,

  Daniel 

  Customer Answer

  Date: 02/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:10/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been using this app, developed by influence mobile, rewarded play, for several months.. Spend a little free time here and there for points redeemable for an assortment of gift cards. Past few days (today is Oct 13, 2024) ive not gotten any notifications and decided to log on to see if there were any updates. Instead of finding updates, I find my account is "disabled". Was encouraged to reach out to customer support where it's mentioned a "robot" possibly encountered an error with my account.. I was asked about my wireless network, and any software that was being used. The software mentioned, is one I've not heard of, I ***lied to customer support about this....program.... but met vague or dismissive information even though the *** kept demanding Information from me. I ended up having to ****** the program myself to find out it's a program I have no need for and currently not even using or know how to use. After explaining I knew nothing of, nor about this, the *** kept Insisting and persisting. I've been trying to resolve this issue for over 2 days with the ***s ***etitively sending the same messages over and over.

  

  Business Response

  Date: 10/14/2024

  Hi *******,
  

  I apologize for any inconvenience youve experienced. Were currently unable to locate an active account under the name, email, or phone number provided, which is why we need additional details, such as your Player ID, to assist you effectively. Without this information, our options are limited in terms of resolving your issue.
  Please email me at ********************************* with your Player ID or any other identifying information associated with your account. Once we have this, we can promptly review your case and work on getting it resolved.
  

  Thank you for your cooperation, and I apologize again for any frustration this process has caused.

   

  ****** ****

  CEO

  Customer Answer

  Date: 10/14/2024

   
  Complaint: 22418641
  
  I am rejecting this response because: upon creation of an account for rewarded play, I was required to provide my phone number in order to receive a push notification containing a pin number to continue account creation. If my account wasn't immediately disabled and forfeited, maybe you could have found it amongst your search. Definitely unacceptable, you would have also found a support ticket containing my name too I believe because I was assigned a number, instead of being able to use my name, that was my first interaction with customer support. 
  
  Sincerely,
  
  ******* *******

  Customer Answer

  Date: 10/24/2024

  Unfortunately, I've still no access to the account. I furthermore gave a negative rating on the app store. Upon opening the app, I'm prompted to "reverify" my phone number and when I click the button, the page doesn't work/load. When I click on it, it does nothing like it's stuck. I've rebooted my device and checked for updates, presumably an error on their end.

  

  Business Response

  Date: 11/05/2024

  Thank you for bringing this concern to our attention once again. I sincerely apologize for any inconvenience ******* *** have experienced. With the information provided, I was able to locate his account, which was activated on October 15, 2024. I can confirm that he has been earning points as recently as October 24, 2024.
  We understand that some players may encounter challenges with phone number validation. Now that we have ******** email address, I will reach out to him directly to resolve any remaining issues and ensure a smooth experience moving forward. Our commitment is to provide high-quality support to all our players, and we appreciate the opportunity to address this matter.
  Thank you for your understanding and for allowing us the chance to assist.

  ****** ****

  CEO

  
  

  Customer Answer

  Date: 11/10/2024

   
  Complaint: 22418641
  
  I am rejecting this response because: ive never received an email, as noted and mentioned by the business. After taking time out of my busy schedule to entertain this nonsense, ive found and attached, by my best thought, is my player ID. I had to pass through multiple security screens and I realized my name and phone number attached to this complaint is in plain sight of my account details. This further proves the insolence of being able to perform ones duties effectively and efficiently. If the "ceo" took the time to look into this matter, personally, the answers would have been easily accessible and not continuing this charade. I'm expecting an apology on the companies behalf, and for preventing me access to my own for the respected actions of the app, I'd appreciate ****** points. Thank you

  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 11/22/2024

  Thank you for reaching out and bringing your concerns to my attention. I want to start by sincerely apologizing for any inconvenience or frustration youve experienced.
  After reviewing your account, I can confirm that your account has been active for the last month. I also want to clarify that I did send an email regarding this matter, but its possible it may have ended up in your spam or junk folder. To ensure you receive my communication, I will resend the email shortly. Additionally, if you prefer, you are welcome to email me directly at ********************************** and Ill be happy to assist you.
  As a goodwill gesture for the inconvenience caused, Ive added ****** points to your account. I appreciate your understanding and your continued support of Rewarded Play.
  If you have any further questions or need additional assistance, please dont hesitate to reach out.
  Best regards,
  ****** ****
  CEO, Influence Mobile
  

• Initial Complaint

  Date:12/26/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a game hosting website that offers gift cards after you get x amount of points. The site is buggy as all get out..apparently inspite of being offered to be a bug hunter, they changed the contract in that they only wanted me to report the bugs once a week. They want me to keep track off all my points myself. Fine. Thats all fine. This morning i had enough points to get the ***** gift card and now there is something wrong with that. I earned that card. They owe it to me. This is enough. Its basically theft.

  

  Business Response

  Date: 12/27/2023

  Hello ********,

  Thank you for reaching out to us with your concerns. I understand that encountering issues with our app can be frustrating, and I appreciate the opportunity to address your concerns.
  
  Firstly, I'd like to highlight that you have successfully earned $175 in gift cards through our platform in less than three months. This accomplishment is a testament to both your dedication and the effectiveness of our reward system. We take great pride in ensuring that our users are rewarded for their time and effort, as evidenced by your significant earnings.
  
  Regarding the issues you've encountered, I want to assure you that the variability in phone models and security products can sometimes cause unexpected technical challenges. However, please know that we have a dedicated customer support team available 24/7, tirelessly working to resolve any requests or concerns that our users might have. Your experience is important to us, and we are committed to making it as smooth and rewarding as possible.
  
  Upon reviewing your account, I've noticed that you have an outstanding balance of ******* points. To ensure that these points are reflected correctly in your account, I recommend the following steps:
  
  1. Ensure Your App is Up-to-Date: Please check if you are using the latest version of our app. An outdated app can sometimes lead to display or functionality issues.
  
  2. Internet Connection: Verify that your device is connected to a stable internet connection, as this is crucial for the app's performance and the synchronization of your points.
  
  3. Restart the App: Close the app completely and then reopen it. This simple step can often resolve minor glitches.
  
  If, after following these steps, your balance still does not appear correctly, please do not hesitate to contact me directly at ********************************* I am here to ensure that every issue is addressed and that you receive the rewards you have rightfully earned.
  
  Thank you for being a valued member of our community. We are committed to your satisfaction and look forward to resolving this matter to your complete satisfaction.
  
  Warm regards,

  *********************

  CEO

  Customer Answer

  Date: 12/27/2023

   
  Complaint: 21055135
  
  I am rejecting this response because: the previous cards were able to be picked up and used. This one, magically dekicious isnt. The email you gave sent an automated respose with your phone number, and another persons email. Mail the card. Ive texted you and emailed you my address. Pay the debt so wecan both move on. Thanks.
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 12/28/2023

  We sent ******** a $25 gift card manually while we worked to resolve her issue and then we were able to provider her a work around that allowed her to collect her original $25 gift card.   I have emails of all this and I asked her to let you know the issue was resolved and ideally leave a review of her entire experience with us.    Thank you.    **********************;

  Customer Answer

  Date: 12/28/2023

  There was a resolution. ****** awarded me the earned gift card, and an amazon card as well. Which is great. What would be better would be  him fixing his website. Anyway. After continued trouble shooting, the card was given. I appreciate the BBB. Thanks.

  

  Business Response

  Date: 01/10/2024

  Just following up to ensure there is nothing else you need from us.   The player received her reward plus an additional reward for helping troubleshoot the matter. 

   

  Thank you. 

  Daniel 

• Initial Complaint

  Date:11/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oct 26, 2023 in 5 minutes between completing a task and redeeming a gift card on my tablet, my account was disabled. Allegedly within this 5 minute span, the device became incompatible, which just happened to be when I was redeeming points accrued for gift cards. The company will honor the $5 Amazon card I was able to redeem before they disabled my account but flat out refuse to cash out the balance of my points which total ******+ equal to another $10 in Amazon gift cards. They state since the device doesn't support the app, they can not honor what was already earned. If I download the app onto a supported device, the points should, in theory, be there which makes their excuse not to give me the rest of the points in gift cards fraud and a scam. All I want is the conversion of the points I earned by following their rules of playing the games (total $15 Amazon gift cards). All I want is to be cashed out so I can delete the app. I should not have to download it elsewhere as they are trying to force me to do.

  

  Business Response

  Date: 11/01/2023

  Hello *********, 

  We would like to extend our sincerest apologies for any inconvenience you may have experienced due to the temporary suspension of your account. We appreciate your patience while we conducted a thorough review of your situation.
  

  Upon investigating the matter further, we have identified that your account was disabled automatically by our system due to the use of a Prestige Elite 10QH tablet, which our system initially flagged as an emulator. Emulators are not allowed by our terms of use as they can provide an unfair advantage in certain games.
  After a manual review, it has become evident that you have been using our platform and playing games in the expected manner, without the use of an emulator. Consequently, we are pleased to inform you that we have re-enabled your account, allowing you to resume your activities, process your points, and proceed with gift card redemptions.
  We sincerely apologize for any inconvenience or frustration this may have caused you. Our top priority is to ensure a fair and enjoyable gaming experience for all our players.
  Please note that while your account has been reactivated, continuing to use the Prestige Elite 10QH tablet may result in similar issues in the future. To avoid any further disruptions to your gaming experience, we recommend using a regular Android phone that does not trigger our emulator detection system.
  If you have any further questions or require assistance, please do not hesitate to reach out to our support team.
  Thank you for your understanding, and we look forward to having you back on our platform. We appreciate your continued support and participation in our gaming community.

  Respectfully, 

  *********************
  CEO

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 1st, 2023, I was on the rewarded play app. I play games and win points for gift cards. Play different apps every day to reach goals. Saved up between 182,000-183,000 points. Went to cash them in and my account was disabled. Spoke with a representative named ****** on the 2/4/23 where he reactivated my account that showed 0 points. I never had this issue before. I reached out the following day asking where my points went. I had not received a response since. I also gained additional 20,000-21,000 points since it got reactivated. It then got disabled again, reactivated again and set back to 0. Still no response. The deal is with this app to play games, get money. They took my money and won't resolve my issue.

  

  Business Response

  Date: 02/28/2023

  Hello ******, 

  It appears that you worked with our product manager ****** to resolve this issue in mid February.  My apologies for the delayed response but the email from the BBB was filtered into a spam folder.   If you have future issues or want to discuss anything that happened I am available to chat with you.   Please email me directly at ********************************* if you need more assistance. 

   

  Sincerely, 

  *********************

  CEO

  Customer Answer

  Date: 02/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dec,30,2023 **** is the amount I paid. I was promised 1.089.700 points Also it won't let me use my phone number ************.Also it won't let me clam my free trial of Paramount+

  

  Business Response

  Date: 01/18/2023

  Hello ****************, 

   

  Thank you for providing this information and I am happy to help provide a resolution.   I do see that since you installed our app in Sept 2022 you have earned ****** points which is enough to redeem a $5 gift card.   The primary issue with your account is that you provided an invalid phone number.   We only allow phone verification from non-VOIP phone numbers and your carrier Sinch is not eligible.  I do see that you attempted to create a second account with the **** ********* on a different device.   I am happy to help you connect these two accounts if desired because we only allow usage of a single account for security purposes.  But your ******* phone number is eligible for validation.    

   

  In regard to your purchase of $1.09 you have provided nothing showing the points you suggested and upon review of the campaign our system shows that we offer to award 1,400 points for a $.99 cent purchase.  However, the bigger issue is that we never received confirmation from the app developer of your install and according to our terms of use and the notice inside the app we must receive such confirmation for your to receive points from using the app.  Further, the points I believe you could be referencing is not the points for any single purchase, but all points available from all purchases in the app.   Because we did not receive any confirmation from our client you would not have been presented with any individual opportunities for points.  

   

  If you would like help getting your accounts merged and any help getting your first redemption please email me at ********************************* and I would be happy to provide further assistance. 

   

  Cheers. 

  *********************

  CEO

   

   

• Initial Complaint

  Date:09/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used the Rewarded Play for about nine days and earned enough points to redeem three Amazon gift cards, worth $5 each ($15 total). I redeemed the cards, submitting my phone number as required, but after a week still had not received them, even though the site says it usually takes 24 hours. I contacted support for the app and someone named *** told me I needed to submit a piece of mail with my full name and address on it to confirm my identity. I did so and asked why the app doesn't state that all of that information is required to redeem a reward, but *** did not answer that question. Instead, he told me my T-Mobile number was not from a valid carrier and that I would need to use a number from a different carrier to redeem. I asked why the app does not state that T-Mobile customers are ineligible to redeem rewards and he did not answer that. He replied saying that my "ISP and device combination" are being used by some people to scam their site, so manual confirmation of those accounts is required but said the gift cards were being processed now. I asked what my ISP has to do with my cell phone number and he didn't answer the question, instead saying again that T-Mobile can't be used so the cards can't be processed. I also contacted the email address the Rewarded Play app lists in the ****** Play app store but did not get a reply. I believe the company is intentionally keeping the information about not accepting T-Mobile numbers from users. I wouldn't have known had I not inquired. Withholding vital information and then profiting off users without giving them what they fairly earned is fraud. The company should state at sign up which carriers are and are not "supported", before people waste their time generating revenue for Rewarded Play and not getting what was promised in exchange for their time. Also, they had my phone number at the time of my first message to support. Instead of telling me then why I couldn't cash out, they gave me the runaround.

  

  Business Response

  Date: 09/14/2022

  Hello Illyssa, 

  This issue has been resolved, but we launched a new system to catch unapproved behavior and your account was flagged by mistake. We apologize for this issue and your account is enabled and your outstanding gift cards processed.   If you have any further issues please let me know. 

   

  Thank you. 
  *********************
  CEO

   

   

• Initial Complaint

  Date:07/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After Influence Mobile received mine and husband ID they refunded to give us our gives cards. We have two accounts and no more.They owns us three gift cards.

  

  Business Response

  Date: 07/21/2022

  Hello, 

   

  ******* and Fafael MoraValencia created at least three (3) accounts and have collected over $100 in rewards. Their accounts were flagged for review and they started bullying and acting rude to our customer support team who were trying to ascertain why so many accounts were created.  We do not tolerate rude and demeaning behavior towards our support members so their accounts were terminated in alignment with the terms of use posted inside our app and here https://influencemobile.com/terms/. 

  After having their accounts terminated ******* has threatened our company and has posted false and misleading information publicaly in an effort to cause financial harm to our business.   ******* has received numerous gift cards from our company over the last year and despite these facts she wants to continue to post libelous information.  

   

  We are continuing to monitor the information she is distributing and we will take legal action as necessary.   We have no intention of  allowing them to use our software in the future or collect any additional gift cards in alignment with the aforementioned terms of use. 

   

  Respectfully, 

  *********************

  CEO