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Business Profile

Computer Software

Grade Us, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

This profile includes complaints for Grade Us, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Grade Us, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/28/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The cancellation function does not work, and they have continued to charge me for a dead account that I cannot cancel. The support for dealing with those issues does not respond. I have been trying to cancel the account for 12 months to no avail.

      Business Response

      Date: 11/29/2023

      Thank you for bringing this to our attention. We have conducted an internal investigation, based on the details you have provided, and have been able to identify the reason for the confusion.

      The initial request to terminate services was made December of 2022 and completed at that time. All future invoices were stopped until March 2023 when the account was accessed and reactivated to a solo seat plan. Invoices were again started in March and utilized previous account credits until November 2023 when those credits ran out. Per your newest request to our support team, yesterday November 28,2023, we have terminated your account and issued the requested credit.

      We hope this clears up any confusion and our support team is available if you would like to discuss any of these details further.

      Thanks,
      *********************

      Customer Answer

      Date: 11/29/2023

       
      Complaint: 20925734

      I am rejecting this response because:

      At no point did I opt into being charged again. The credit card information stored needs to be removed.

      Sincerely,

      ***** 'berto' **********

    Grade Us, LLC is NOT a BBB Accredited Business.

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