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Business Profile

Computer Software

Vcita

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

This profile includes complaints for Vcita's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vcita has 2 locations, listed below.

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    • vCita

      10777 Main St Ste 203 Bellevue, WA 98004-5919

    • Vcita

      Bellevue, WA 98004-4280

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/30/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      xCita is trying to bill me for a service never ordered nor have ever heard of. It tells me that it is a PayPal order just one problem with that. I have never used PayPal nor have an account with them so that would be impossible. When I confronted them by phone they hung up very quickly.

      Business Response

      Date: 06/07/2024

      Dear ******************************,

      Thank you so much for bringing this matter to our attention.

      At vcita, we work to prevent abuse of our platform and have mechanisms to assist us in preventing spammers from sending unsolicited contacts such as this.

      Unfortunately, no measures are perfect and it looks like this spammer made it past these mechanisms.  After completing a thorough investigation into this matter, we have closed the offending account and have added additional measures to prevent this behavior in the future.

      Once again, thank you for contacting us about this issue.

      If you have any further questions or concerns about this matter, please let us know by contacting us directly at **********************************.

      vcita customer support


      Customer Answer

      Date: 06/07/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******************************

    • Initial Complaint

      Date:08/29/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had a terrible experience with Wisestamp (a vcita company) and still have not reached a resolution. Last August of 2021, I wanted to try out their services but thought I was signing up for a free trial followed by a $5/a month charge that I could cancel at any time. Instead, I was charged $69.60 after the free trial. I reached out to customer support to request a refund and to cancel my subscription. Their customer support agent (named *******************) wrote the following: "No worries, your subscription has been canceled and your payment has been refunded. You should see the transaction on your bank statement in a few business days." However, no refund was ever received. To my surprise, I noticed yet ANOTHER unauthorized charge of $69.60 a few days ago on my bank statement, over a YEAR after I should have 1) received a refund for the first charge and 2) had my account and subscription terminated. At this point, Wisestamp needs to refund me a total of $127.20 and I expect them to ensure that this will never happen again. If I do not reach a resolution, I will have no choice but to dispute the charges with my bank and request a new credit card number so that this does not happen once more. What a waste of my time, energy, and finances.

      Business Response

      Date: 09/07/2022

      vcita, Inc.
      227 *************** #***
      ********, ** 98004
      To whom it may concern:
      We are sorry to hear ***************** had a bad experience with WiseStamp (a
      vcita company). WiseStamp is an email signature tool helping hundreds of
      thousands of professionals and companies easily design and manage their
      and their companys email signature. At WiseStamp we offer a variety of
      subscription tiers as well as a 14-day money back guarantee option from
      the purchase date.
      ***************** signed up to a Wise Stamp subscription on August 20, 2021. The
      exact amount of $69.60 and the billing cycle are clearly stated at our
      checkout page. In addition, every customer receives an email
      confirmation, which includes the amount their card was charged.
      Roses first refund request to our team was sent on August 20th, 2021 (A
      Friday). Our company policy and process in these situations is to offer a
      full refund while asking for the reason for termination. We can see that in
      this specific situation although the effort was made to process the
      cancelation request. For some reason the subscription was not canceled
      last year which resulted in Rose being billed again automatically this year
      and we apologize for that. We will clarify the process with the team to
      avoid this in the future.
      Rose made it clear in her following email in 2022 that the subscription has
      not been terminated as she was billed again and received a full refund for
      both years in the amount of $139.2 on August 31st, 2022.
      We've tried to engage with ***************** for several days now through email
      and phone to apologize and inform her that we've refunded the full
      payments for $139.2. We also removed her for any future billing activity
      with our company.
      At this stage we've exhausted all efforts to amend the situation with Rose
      ****.
      Please close this complaint as vcita and WiseStamp have complied with
      the request of this customer.
      Sincerely,
      Motty Porshian
      V.P Operation and Customer Success
      WiseStamp
      vCita, Inc.
      W: www.vcita.com I E: *******************************

    Vcita is NOT a BBB Accredited Business.

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