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Business Profile

Computer System Designers

Laplink Software Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer System Designers.

Complaints

This profile includes complaints for Laplink Software Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Laplink Software Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/29/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reached out to the company for a refund which was incredibly difficult. I was given the address to send the package for a refund and the package was returned to sender

      Business Response

      Date: 10/31/2024

      Hi BBB,

      Thank you for bringing this to our attention.

      Regrettably, the package was returned to her by her courier, a situation that is unfortunately beyond our control. We have since contacted the customer and provided an alternative return address for her to send the product back.

      We want to assure you that we will be processing a courtesy refund, even though the product was purchased from a third-party merchant and not directly from us. This is the reason we do not have her purchase details to issue a direct refund. Therefore, we have requested that she return the package along with the invoice and a completed form containing her information.

      We hope that this time the product and necessary details will successfully reach us so we can proceed with the courtesy refund.

      All the best,  
      Laplink ****************

      Customer Answer

      Date: 10/31/2024

       
      Complaint: 22485928

      I am rejecting this response because: Are you able to provide a paid shipping label for this new address. The address I was informed to send the package is different than the address you gave me. 

      Sincerely,

      ****** ******

      Business Response

      Date: 11/22/2024

      Hi Team,

      Our accounting team has confirmed that the check for your refund has been dropped in the mail 3 days ago and should be on its way to the customer.

      Our shipping team had a slightly hard time locating the return since a different name was used in the refund form sent with the returned product.

      We have also informed the customer regarding this yesterday and waiting for their response.

      Thanks.

      Customer Answer

      Date: 11/27/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ******

    • Initial Complaint

      Date:05/30/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased through Amazon, product didn't work, contacted Laplink they couldn't resolve and then removed the license from my computer. insisted to refund thru them and not Amazon I have contacted numerous times with no results. Attachment is a copy paste from my email...it's been 5 months now and tired of trying to be reasonable with them...next step will be to ******* them with negative reviews on Amazon....

      Business Response

      Date: 06/11/2024

      Hi BBB Team,

      Thank you for bringing this over to our attention.

      Please know that we have already sent out the refund check to the customer and should be delivered any time soon. We would reach out to the customer regarding this so he can reach back out to your team to confirm.

      All the best,
      Allenn
      Laplink Customer Service 

      Customer Answer

      Date: 06/11/2024

       
      Complaint: 21779462

      I am rejecting this response because: They have been promised  this refund for 4 months now, I will not be satisfied until I have the refund in hand, check cashed and cleared!!!!!

      Sincerely,

      *************************

      Business Response

      Date: 06/18/2024

      Refund check ***** was mailed to you on June 10th, 2024. You should receive it very soon. Please let us know if that is satisfactory for you. 

      Customer Answer

      Date: 06/27/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:01/08/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased "pcmover software" sold by the company based on companies advertising that stated the software would transfer the programs/applications to a new computer from my old computer. However, when i tried to transfer programs/applications to new computer, the main program/application I needed to be transferred did not transfer. i talked to support and was told that not all programs/applications would transfer, which is not what their advertisements stated. I feel a refund of my $33.12 is due me. *************************

      Business Response

      Date: 01/19/2023

      We apologize for your experience with PCmover.

       

      This is in response is to your refund request for PCmover Ultimate. As our valued customer, we regret that you were having issues using our product and please know that it is in our best interest to keep your customer satisfaction.

      Please know that physical purchases need to be returned to our office with the form below. Please make sure to attach the printed proof of purchase for our accounting team to determine the exact amount for the refund.

      **********************************************************

      Laplink Software, Inc. 
      Attn: Returns  *********************************************************************** 98004


      Once we receive the product back, kindly allow our accounting team a week or so to have your refund check sent.
       
      Our sincerest apologies for any inconvenience you may have had. We appreciate your cooperation.

      All the best, 

      Laplink Customer Support

      Customer Answer

      Date: 01/19/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    Laplink Software Inc is NOT a BBB Accredited Business.

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