Complaints

This profile includes complaints for JCC Concierge's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  JCC Concierge

  13229 NE 20th St Bellevue, WA 98005-2009

  
• 

  JCC Concierge

  4271 E Lake Sammamish Shore Ln SE Issaquah, WA 98075-7442

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We engaged with JCC Concierge, *********************** as our General Contractor, in Oct 2022 to provide updates to a house I was selling. At the time of the initial agreement, the estimated cost, pre-tax was $224,914.14 and an estimated sales tax of *****%. When the house sold in 2023, we inquired about the sales tax that was being charged and shared the current sales tax for the ********** **, where the project was located, of 8.9%. When asked to correct the invoice to escrow, ***** stated that if we were unwilling to pay the total amount, including the additional funds for the incorrect sales tax rate (totaling $247,967.84, and additional amount of $3,036.34), that they would put a lean on the property and submitted additional Change Orders to cover the difference to the quoted total.

  

  Business Response

  Date: 11/27/2023

  ************** inaccurately summarizes the events at the end if his project.

  ************** elected to complete a bedroom and install a kitchen appliance after his permit was signed off.  Subsequently he received a complaint. (attached)

  I spoke to ************** and agreed to remediate the complaint items and reminded him that paragraph 4 explicitly states "OWNER acknowledge that if there is a decision made to proceed without
  permits, owner releases Contractor of any and all liability pertaining to any possible remediation work, fees, delays, or additional work incurred by any city, municipality, county, or other governing authority."   (Attached)

  We discussed his concern that the tax estimate was overstated by roughly $3,000.  

  He authorized the work to remediate the complaint AND return the property to an acceptable condition so that the buyer could complete the purchase in 1 week.  I informed him that the cost of the complaint remediation plus restoration to acceptable condition for the buyer exceeded $5,500 but I was willing to discount the amount due since we were all surprised by the sudden complaint a few weeks before closing.  At the end of our conversation, I mentioned that he could either pay the invoice that was at escrow and continue to the closing scheduled at the end of the week or that I could route a scope of work revision if he preferred.  

  We brought our entire team on site to rapidly address all items ASAP.  We resolved the complaint and restored the property to a condition acceptable to the buyer and ************** was cleared to close sale on time per his existing purchase and sale agreement.

  Through his agent on the eve of closing day, ************** threatened not to sell the home as agreed and demanded a discount in the amount of the estimated tax outlined above.
  

  I immediately sent him an email outlining the points above.  In that email, I also reminded him that per paragraph 2 of the agreement (attached) if he choose not to sell the home that all funds owed were immediately due and payable per our agreement.  I also reminded him of the lien provisions in paragraph 6.  

  Thank you, 

  ***********************

   

   

  Customer Answer

  Date: 12/03/2023

   
  Complaint: 20908898
  
  I am rejecting this response because:

   

  The business has failed to remediate the issue described in the initial complaint. At no point I did authorize the use of funds as described by the business.

  
  The business references permitting on the project but fails to communicate that the agreement at the start of the project that all work in the apartment was to be permitted. Based on feedback from the county on the permit submission, we discussed, in detail, a plan to move forward and was assured by the business that any additional costs for completing the project as originally scoped, would be covered by the current contract.There is a line item for $35k in the contract for additional services needed /agreed to in scope of work which would clearly cover the additional costs mentioned by the business.
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 12/04/2023

  The owner misstates the facts again.

  The owner was aware of the permit application and the various revisions to the plan that were required to obtain it.

  The owner is attempting to state that the original scope of work covered items that were required by the city and authorized by the owner as a result of a permitting complaint that was filed subsequent to the permit approval.  The original scope of work does not cover this.    

  He authorized additional work to be done over and above the initial scope of work referenced in order for him to clear the complaint against him.  As noted previously, he also wanted to be sure that the home sale was complete during the same week.

  The owner authorized the additional work on the den/bedroom and kitchen to be completed after the permit was signed off.  The authorized unpermitted work was the subject of the subsequent complaint referenced in the earlier response.  In order to address the complaint addressed to the owner, the owner authorized additional remediation as described in the previous note.

  The agreement uploaded previously clearly states that additional work required was the responsibility of the owner.  

  The owner was provided a discount on the amount due as a result of the remediation work in order to facilitate a closing the same week.  The additional authorized work was more than $5000 but we accepted ~$3000 at closing as payment in full.

   

  Customer Answer

  Date: 12/10/2023

   
  Complaint: 20908898
  
  I am rejecting this response because:

  The business has failed to remediate the issue described in the initial complaint. 

  Sincerely,
  
  *********************************