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Business Profile

Deck Builder

3 Brothers Decking LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Deck Builder.

Complaints

This profile includes complaints for 3 Brothers Decking LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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3 Brothers Decking LLC has 2 locations, listed below.

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    • 3 Brothers Decking LLC

      15024 SE 43rd Pl Bellevue, WA 98006-2414

    • 3 Brothers Decking LLC

      8104 48th Place W Mukilteo, WA 98275

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/06/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contracted 3 brothers decking to do our deck for an agreed upon amount back in October of 2023. After much back and forth, they finally started the deck in January and partially completed it withouth the rail system. On their multiple request for progress payments, I agreed to pay them in total for the work done recognizing clean-up and haul away still needed to be done including the railing system. After multiple requests and promises, they told me their factory has been working on our railing but for a month now they have stopped responding to my phone calls and e-mails. I would simply like them to finish the job as agreed upon in our contract.

      Customer Answer

      Date: 04/30/2024

      3 Brothers Decking did contact me based on my prior complaint to the BBB.  They have almost finished the deck project but we are still awaiting for the final glass installation and rail integration to be completed.  

      Thanks for you support,

      *********************

      **************

    • Initial Complaint

      Date:03/20/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contracted for a steel railing from 3 Brothers Decking in December 2023, subcontracted out to Fe. Forge and Foundry. Railing delivered on January 12th was 18" too short. Updated railing has yet to be delivered after many attempts at communication and follow up via email, text and phone calls.

      Customer Answer

      Date: 10/10/2024

      Please supplement my original complaint submission with the following:

      3 Brothers Decking contacted me shortly after I filed my BBB complaint. After some investigation, we were able to determine that the breakdown in communication was not with this company, but with the 3rd party that was contracted without authorization by a former employee. Anthony Nestor from 3 Brothers Decking was extremely supportive in getting our project completed and even came onsite for the delivery and installation of our railing. Based on this commitment to resolution alone, I would actually recommend this company to anyone who needs a new deck or railing!

    3 Brothers Decking LLC is NOT a BBB Accredited Business.

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