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Business Profile

Delivery Service

Lucas Express LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

This profile includes complaints for Lucas Express LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lucas Express LLC has 2 locations, listed below.

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    • Lucas Express LLC

      4017 Factoria Square Mall SE Bellevue, WA 98006

    • Lucas Express LLC

      625 Andover Park W Unit 107 Seattle, WA 98188

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/27/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a complaint against Lucas Express for their poor service and lack of responsibility regarding the shipment of my packages. On January 14, 2023, I used Lucas Express to ship several packages, one of which was never received. It was actually not trackable since Feb 15, 2023. The missing package had a value of $160, and I paid $20.09 for the shipping fee.Despite numerous attempts to contact customer support, I have received no help from Lucas Express. The person on WeChat merely repeated customer support templates and was unable to assist me in any way. Furthermore, the phone number provided on their website (**********************************************************) is not reachable, making it nearly impossible to reach anyone at the company.I demand that Lucas Express take responsibility for the lost package and provide me with a full refund for the value of the package and the shipping fee. Additionally, I urge the company to improve their customer service and make their contact information more accessible to customers.I have attached the tracking number for the missing package (LX104509719-1259852014804) for your reference. I hope that you can help me resolve this matter and hold Lucas Express accountable for their actions.Thank you for your time and attention.

    Lucas Express LLC is NOT a BBB Accredited Business.

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