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Business Profile

Dentist

Huanan Zoe Li DMS MS PLLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a routine teeth cleaning at Bellevue Dental in May 2022 . ************************* used deceitful means to convince me to receive unnecessary treatment. For the past few months, I have been experiencing continuous pain and several instances of the dental crowns falling off, sometimes in the middle of the night, which is very dangerous. This has significantly impacted my normal life and health. I always worry about when the crown might fall off again. Dr. ****************** ** has never expressed any apology for this. Despite what she promised that she will be responsible for my crown, she refused my emergency appointment saying that we terminated the contract of she being my doctor. I had to see other dentists, and they were all puzzled as to why ******** gave me the crown, as it was completely unnecessary. To fully resolve the problem, the only solution is to redo the crown and cut a part of the original tooth again, and it needs to be cut open from the gum. This is terrible! My originally healthy tooth is now messed up by ********, and it has added huge pain and pressure to my life and work. I never thought I would encounter such a doctor who would do anything to make money.

    Business Response

    Date: 02/28/2023

    Dear *****************,

    Unfortunately, due to HIPAA compliance requirements we are unable to communicate through this medium. As we have mentioned in other forums, we await to hear from you and ask you to call to our office directly for further assistance.

    Regards,
    Bellevue Dental

    Customer Answer

    Date: 03/04/2023

     
    Complaint: 19502060

    I am rejecting this response because: Precisely regarding HIPPA, I have published written consent in pdf earlier to grant ******************** to share and accesss my medical information.

    Sincerely,

    *********************

Huanan Zoe Li DMS MS PLLC is NOT a BBB Accredited Business.

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