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Business Profile

Divorce Assistance

Divorce.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Divorce Assistance.

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They force you to pay upfront to access their website, when you pay it automatically forces you into the questionnaire that they claim is none refundable once you view it, but its a complete scam out of your money if you don't like their product/service you had no choice to view the questionnaire. They refunded me ****** but refuse to give me the ******. Their business is slimly and they are preying off the desperate while refusing to give full refunds because of their rigged system.

    Business Response

    Date: 11/03/2023

    We provide significant services beyond the generation of divorce forms. Answers to common questions, filing instructions, and customer care provided during the process of using our site are just some of the valuable services we provide. Our refund policy can be found here: ***************************************

    We have tried to fully resolve this matter with this customer and invite them to respond to our emails (or calls) if they have any questions or concerns. 

  • Initial Complaint

    Date:09/19/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for this company helping me handle my divorce. I paid $599 and there was no mention that there was going to be a filing fee of $360 to file papers with the courts(my court only charges $350). Anyways, I called customer service and told them that I am on social security disability and my income does not even pay for rent on an apartment($400) and asked them if I could submit the waiver of fees form, and they said they couldn't file for me if i did not pay the fees. I want a least a half a refund for the $599 paid because I had to go into debt for that money and i wasnt aware of any further feees

    Business Response

    Date: 09/29/2023

    We provide several affordable package options for our customers, to accommodate various needs. This customer chose to purchase a package that included our divorce and platinum services. We do not pay court fees and inform our customers this is their responsibility. We worked with this customer and came to a fair resolution regarding their situation. 

    Customer Answer

    Date: 10/06/2023

    They gave me a partial refund. Which isnt good enough. 

  • Initial Complaint

    Date:11/11/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Began **************** in July 2022, now November 2022 and still getting the run around. Just as all other complaints state, they sent put wrong forms, slow shipping, blame customers for making errors when in fact ot it THEIR fault, rude customer service representatives that blatantly lie. First red flag was when they stated they sent out an outdated court form that had to be resent to me and the returned to them. How are they not using up-to-date court forms? It turned out that they lied about the outdated form and in fact had forgot to include a case cover sheet in the intial filing packet. They could've told me it was a simple mistake but they chose to lie for whatever reason. That was the first of many delays from this company. Endless emails and phone calls with rude representatives acting like robots who lie over and over. Don't trust the tracling system because they just keep changing the status causing more delays. One of their employees emailed me by mistake instead of her coworker proving that they are making unnecessary updates on the progress causing these delays. By looking at the other complaints it looks like they will respond with an excuse but I'm not going to do the back and forth with them. I have retained an attorney here in Los Angeles county and they will be filing the necessary paperwork to remove them as pro per in my case. Be aware, don't lose time and money with this company.

    Business Response

    Date: 11/18/2022

    We, at Divorce.com, strive to provide our customers with great customer service. We are truly sorry that ********* did not feel she received the type of service we attempt to provide each of our customers. We have been honest and upfront and have not tried to deceive her in any way. When we initially sent her first packet of documents, there was an outdated form included--the court updated that form this year. To avoid delay, we sent **************;the updated form prior to sending her forms to the court to be filed. Once we received the completed documents, we mailed them to the court and the case was successfully filed. 
    ********* has chosen to go a different path to finalize her case. We respect her decision and we have returned all of her documents to her. 

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