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Business Profile

Ecommerce

Vavanto

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/15/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attempted to make an order with this company. This company has the wrong address for my residence. After several attempts to correct the address this company will not ship to my address.

  • Initial Complaint

    Date:02/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The transaction happened February the 7th. This was a purchase that I made a while ago but I never received anything in the mail they sent me an email of some videos or something from my purchase but not anything physically in the mail that is what I was expecting. So I've been trying to get in contact with them to email and phone calls so I can cancel my service it is **** near impossible to cancel this service cuz nobody never answers the phone even after the automated computer says we answer calls between 8:00 and 5:00 never responds I just want to cancel my membership

  • Initial Complaint

    Date:10/12/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed one order with this company; I did not sign up for auto-delivery. But now, I'm being charged for another order for $60.00. I have received no communication from the company regarding shipment, etc. I have emailed and called without a response. The purchase was ordered as a gag gift and I made sure I wasnt ordering something with a recurring auto shipment. This company is a scam.

    Business Response

    Date: 11/08/2024

     
    Good day!
     
    This message is from Vavanto. We hereby confirm the reception of your correspondence regarding a grievance lodged by our client, Mr. ****** ********. Following a thorough review of the customer's details, we have addressed his correspondences and expeditiously reimbursed the specified sum of $60 on October 13. The reimbursement was executed without any undue delay. Enclosed herewith is a document substantiating the reimbursement. We extend our gratitude for your collaboration. Thank you.
     
    If there is anything that you need assistance with, please do not hesitate to send us an email. We are grateful for your patience regarding this issue.
     
    Thank you!
     
    Regards,
     
    *****
    Email Support
     

    Customer Answer

    Date: 11/08/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ********

  • Initial Complaint

    Date:09/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a male enhancement creme from vavanto and paid extra for faster shipping. I ended up getting at 45$ refund because they could not offer me faster shipping. When i finally got the product they attempted to charge me $60 for a so called growth plan that i never subscribed to on 3 separate occasions . I reached out to them vavanto explaining i never asked for a growth plan or ever subscribe to one the woman jem said i know its hard to remember subscrtions you make but ill cancel the subscription anyway . Again i never subscribed to pay 60$ monthly for advice or opened the email they tried to say i got value from . I just want them to stop trying to charge me for a subscription i never authorized

  • Initial Complaint

    Date:08/28/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a copy of my emails with 0 response and here is their 30 day refund promise: I sent the first notice before the 30 days with no response. Thanks *********************** I talked to a *** a few days ago poor answers and response. If I don't hear about my refund that your compant guaranteed as stated in 3 previous reuests ( well within the 30 days) I will file a compaint with BBB. I do have all the emails with info when I started my requests. Thanks *********************** On 08/02/2024 1:30 PM EDT ********************** wrote: Hello again, this is my 3rd request for a refund I thought you advertised no ****** refund. Please reply at your earliest opportunity. Thanks *********************** On 07/24/2024 11:26 AM EDT ********************** wrote: Hello, I sent a refund request 2 days ago please respond second request.Thanks, *********************** ---------- Original Message ----------From: ********************** To: ******************************** Date: 07/22/2024 11:12 AM EDT Subject: Refund Order #***** Hello, I have watched the video 3 times and did what I was instructed to do daily. I have been using the 13 times more strength.I have had no improvement on length or girth at all it does not work on me. Possibly my age of 79 could be the reason why. Please send a refund as indicated on my bank statement for $204.90. Thanks in advance *********************** AMOUNT $204.90 POST DATE 5/28/2024 DESCRIPTION Vavanto ************ Wa LAST 4 OF CARD 0577

    Business Response

    Date: 09/08/2024

    Hello ******, we have just sent you a refund just now. Thank you for the attention to this matter.

    - VAVANTO

    Customer Answer

    Date: 09/12/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

    Customer Answer

    Date: 10/10/2024

    Hello, I still have not received any refund as promised by Vavanto. Please see the  email and date enclosed.>Please help with my refund, Thanks in advance ****** Dixon 

    Business Response

    Date: 11/05/2024

    Good day!

    This message is from Vavanto. I am reaching out to inform you that we have successfully received your email concerning a complaint from *****, ******. We acknowledge that the email pertains to the refund that he has been seeking for an extended period. After reviewing his information, I can confirm that the refund has been processed accordingly. Additionally, I have attached a file displaying the evidence of the refund being issued to him. Your patience throughout this process is greatly appreciated.

    Sincerely,

    *****

    Email Support

  • Initial Complaint

    Date:05/21/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Advertised as ***** then got a charge for ******

Vavanto is NOT a BBB Accredited Business.

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