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Business Profile

Education

Interactive Math Academy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Education.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/28/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My child used to go here for a few years. I decided to stop sending her here because I was unsatisfied with the services Rehan/the owner has provided. I emailed him in March 2022 advising that my daughter will be attending 1 hour a week in April instead of 2 hours a week and starting with *** she will no longer be a student at this school. In April I was charged the full amount (2hr) instead of just (1hr). My card has been charged in ***, June and July. I called my bank and they can't do anything because "the merchant" should delete my card from their file. I tried contacting the "merchant" and no response. It's been really frustrating to be charged every month for services that I no longer receive, and having to file a claim with the bank for the amount. They have not reimburse me for ****** and *** (I received only June charges back) saying that the merchant provided the documents showing that my child is still going there, which is not true. I would like to have my money back and not to be charged every month.

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