Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/21/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started working for Apartment Advantage in April of 2022, upon hire I was not informed of a buyout contract that would need to take place from a potential employer for permanent placement. I have gotten a verbal warning for being sick with bronchitis which is contagious, they wanted me to go in anyway. When I asked my employer for my employee contract I was told that they cannot give me a copy, just that I would need to drive to their office to look it over and not allowed to take a copy of my contract home. The way they go about their business is very shady, and I just want out of the contract they refuse to give me.

  Business Response

  Date: 09/12/2022

  Apartment Advantage has reviewed the notification letter pertaining to a complaint provided by a current employee, *************** 
  

  Health and safety for all Apartment Advantage employees and clients are of the utmost importance; we remind all employees to follow CDC guidelines and stay home when sick. Apartment Advantage will not require any employee to attend their scheduled shift if the employee has stated illness as a reason for calling out. When callouts become excessive, Apartment Advantage will acknowledge the situation by speaking with the employee to ensure that the agreed-upon expectations are met. 
  

  In regard to the Permanent Placement Policy, ************** was informed of the buy-out requirements during the application process. Apartment Advantage goes over this policy during the initial phone interview, in-person interview, and the New Hire Orientation appointment. During the New Hire Orientation, an Apartment Advantage Recruiting Specialist discloses the terms of the Employee Agreement and allows the employee an opportunity to seek any clarification needed prior to signing. The employee is then given one physical copy of the signed agreement. For privacy reasons, it is Apartment Advantage policy that only one copy is to be given at the time of hire; if another copy is requested, the employee is permitted to review the signed agreement in the Apartment Advantage office during office hours. ************** was offered to schedule an appointment to review the agreement and ask any subsequent questions. ************** declined the invitation stating her questions were answered after speaking with an Apartment Advantage corporate associate over the phone. 
  

  Apartment Advantage has recently been made aware that ************** is approaching Apartment Advantage clients outside of work regarding possible employment.