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Business Profile

Exercise Programs

Pure Barre

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

This profile includes complaints for Pure Barre's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pure Barre has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/01/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Do you not care about the other businesses and their clients around your studio?! It is so obnoxiously loud! You can hear it from the street and clear as day through the walls! What need is there for a microphone in such a small studio?? The music banging is one thing, but listening to you yelling into a microphone or whatever it is you're using is ridiculous!! Have some tact and turn it down so everyone around you that isn't visiting your business isn't bothered!!! At the very least, put up some sound insulation to be somewhat respectful. Hopefully the businesses around you have complained!

      Business Response

      Date: 04/01/2025

      Thank you for reaching out regarding this concern. We want to clarify that our studio is located in ********, **, while the complainants contact information appears to be from ********
      Our studio complies fully with the sound attenuation requirements outlined in our lease agreement. Additionally, sound from our classes is contained within our space and cannot be heard beyond our immediate lobby.
      Please let us know if any further information is needed. We appreciate your time in reviewing this matter.
      Best regards,
      ***** ******
      *********************start="656" data-end="659"> Pure Barre Bellevue 

    • Initial Complaint

      Date:02/26/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did a free class at pure barre in *********** one time. I never attended a class since. I did sign up but the payment did not go through . I had a death in my family and other issues at that. . The company sent multiple text messages to my phone demanding and requesting payment. I finally sent a email in writing stating that the account needed to be and it should have already been canceled. The company continues to make contact , tries to bill my credit card. I have informed them again to cancel my account in writing and they refuse too. I have never step back into in of their locations at all . In the last 4 months . I dont understand why they keep trying to charging me and continue to bill me when I have told them to canceled the account. I have inscribe to there request to send emails but they constantly do any way. They left multiple voicemails and you can tell that the manger of the location is emotional and upset that I wont speak to her personally and have sent it in writing to the company. Their refusing to cancel the account due to the fact I wont answer however they continue to message and leave voicemail while I am at work. It shouldnt take them 4 months and in writing to cancel an account. They are being personally offended and extremely emotional over the issue. The account needs to be officially cancelled and closed .

      Business Response

      Date: 03/10/2023

      Hello, 

      The complaint submitted here is for a Pure Barre location in ******. Our studio is in ********, **********. This person is not, and has never been a member of our studio.

      Please let me know if you need any other further information. 

      Best,

      **********************;

      Owner

    Pure Barre is NOT a BBB Accredited Business.

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