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Business Profile

Gates

Evergreen Electric Gates, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Evergreen Electric Gates, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Evergreen Electric Gates, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/02/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      * April 30, 2024 * Invoice 1192 ($5,504.99)* They lost the key to my DoorKing pad and never responded to an immediate request about its whereabouts.* Gate installed is faulty. Obstruction sensor fails in ran and fog.* Have communicated with this them ~12 times since October 2024.* Their proposed resolution does not work.* They will not respond.

      Customer Answer

      Date: 02/20/2025

      This is resolved. The business reached out to me directly and fixed the issue to my satisfaction. 

    • Initial Complaint

      Date:10/14/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They project a legitimate front, but they are con artists, unprofessional and lack customer service. The process of the gate was quick. They said they would paint our gate. They informed us the night before of the date for installation. Then they didnt even have the gate painted. They painted the slabs after installation which means the individual panels were not painted and sealed in between. It also meant spillage onto the metal part of the gate. We had to paint a second coat ourselves. The sensor they installed will not open to my truck. Ive taken pictures and video. They scheduled to meet me out there and then went on their own time that day without meeting me and claimed it works fine. So i wasnt even able to show them. I have been trying to get a hold of them for two weeks to correct their improper placement of our key panel that they placed on the neighbors property (not where we agreed) and NOBODY will return my call. THREE times Ive been promised a phone call and my phone never rings. They dont stand by their work. They are shady as it gets. Our key panel needs to be moved as they installed on neighbors property and the sensor needs to respond to all vehicles. They need to honor the warranty and correct these issues. I have included a picture showing the panel hanging over into the middle of the driveway. I have more images available if I can get around the Suzi bc issue. This company has some horrible reviews with the same issues. They need to be held accountable.

      Customer Answer

      Date: 10/15/2023

      The company has reached out to me today and is rectifying the situation. 

    • Initial Complaint

      Date:10/29/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had our gate installed less than 1 year ago, the welded control arm bracket broke off of the post and needs to be welded. I reached out to ***** and he informed me that they were too far and told me to find a welder and have the problem fixed myself. I was quoted ~$685 for the fix and sent the quote to ***** who said we do not cover or fix this. I included a picture of the invoice which states that gates and posts are warrantied for 10 years. He has since stopped replying to messages.

    • Initial Complaint

      Date:10/03/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Evergreengates installed a gate that we specifically discussed to be permitted. They did not get any permits (electrical nor design) and made it seem that they would do it. They did not even know what our city's specifications for gates were. We had to send the gate specifications for ******** because they had no Idea. We paid in excess of $11,000. For a gate that we wanted fully permitted. They installed a gate that is too small (16 ft minimum) they installed a 14 ft gate. Did not get electrical permit. We had to re-do the electrical part at our expense. We have been waiting for 2 years for the owner ************ to redo the gate to comply with permits and for them to get the permits but still has not been done. My last communication with **** was on Dec 2021. Saying that they were going to go ahead with a 16 ft gate. Never sent the actual gate design. Never gave us a date. Communication is so bad. I have called hundred of times spoken with *****, which was the sales person, ********, so many people and they al apologize but the gate is still not fixed!

    Evergreen Electric Gates, Inc. is NOT a BBB Accredited Business.

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