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Business Profile

Handyman

Mr Handyman of Bellevue
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/08/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was quoted $1,657 for a small section of fence work in my back yard. I was told only when the work was started, and halfway completed, that it would be an additional $900 plus tax to complete this quoted job. I havent changed the scope of work, and this job was left for a week now not completed. Im asking to only pay half the quoted job, $830 since only half this work was done. Or Im asking for this company to return and complete this job at the cost of material only since the labor or scope of work hasnt changed. Im looking to find a solution quickly and this company has been unresponsive. It was left in worst shape than it was when this job started. This is very unprofessional.

    Business Response

    Date: 08/29/2024

    We have contacted the customer and have resolved the issue with them.   We were asked to reuse materials and made a good faith effort to do that, however we guarantee our work, and the materials were too weathered to reuse.  We presented a revised quote for the materials; however she had already contacted another provider to complete the work.  We reduced our invoice to reflect only the work completed, and that invoice has been paid by the customer. 

    Customer Answer

    Date: 08/29/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

Mr Handyman of Bellevue is BBB Accredited.

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