Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb. 12, 2025: condo flooded from burst attic sprinklers (common area so under Agynbyte/HOA management).Fees: $400/month.Agynbyte has refused to take any necessary steps toward fixing the attic, my unit or other tenants' units and have refused to communicate with me other than having their lawyer threaten me with fines.I will have to retain an attorney (cost: unknown) to get my home repaired (totally destroyed except bathroom, est. $124K to repair).Costs to my insurance for packout and water mitigation have already exceeded $40K.

  Business Response

  Date: 03/28/2025

  When there is a water loss in an association, resolution of that loss often involves communication between multiple parties including the owner, vendors, the board of directors, an insurance adjuster, and sometimes, out of necessity, the association's attorney. Our own specialist has been actively involved in coordinating some of this communciation.

  A mitigation specialist responded to the loss almost immediately to begin drying out the unit. The loss was extensive. Because of the amount of water, drying out the unit took almost two weeks.
  
  The owner requested not to work with the association's vendors and found her own vendor to obtain repair estimates. The board of directors has been evaluating whether to file a claim under the association's master insurance policy.

  Agynbyte has not refused to take steps to address this but we understand that with a loss this severe emotions can run high. As you can see from above, a vendor responded immediately when the loss occurre, our own specialist has been involved coordinating communication and the owner's own insurer, and the association's attorney has been in direct contact with the owner.

  It is good news that the owner has property insurance, as many owners choose not to be insured.

  In sum, we disagree with the factual assertions from this owner. As you can see from above, a lot has happened since the loss occurred on February 12 and it is disappointing that the owner did not include any of this in her complaint.

  Thank you.

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 23081624
  
  I am rejecting this response because:

   

  Agynbyte is repeating a pattern of lies.

  1. The hoa attorney was not "in contact" with me. He threatened me with fines after Agynbyte's employee lied to him: I never refused general contractors entry into my unit and my emails clearly show this.
  2. Agynbyte broke additional hoa bylaws today when they officially hired a general contractor without my consent. On or before March 7, Agynbyte informed ******* from ********************** that he had been chosen for the repairs to my unit before he had even viewed it. He showed up and requested a key for a lockbox he had with him. They finally took action only because their 60 days are almost up.

  
  Sincerely,
  
  **** ******

  Business Response

  Date: 04/04/2025

  Ms. ******** original complaint was that our company was not "getting the job done." There was a major water loss in her building that affected her unit and took three weeks to dry out. Her initial loss occurred on 2/12 and her initial complaint was filed ten days after the dryout has completed.

  She is now complaining that our company is lying to others. We will point out that when owner owner complains that an on owner's association is not performing its duty it is not uncommon that the association's attorney gets involved, not to threaten, and not to intimidate, but to explain legal rights and duties.

  She is complaining that our company hired a general contractor without her consent. If we understood her first complaint, it was that the association wasn't doing anything.

  She has now filed a complaint with the office of the attorney general. 

  Our company is the managing agent for a ***********************

  We didn't hire a general contractor. If a general contractor was hired, it was hired by the **********************. The association does not require the consent of an owner to hire a general contractor.

  We do not intend to enter into mediation with this owner and we do not intend to respond further to aversion of events that do not comport with reality. She is, first and foremost, complaining about the wrong company. Secondly, she doesn't understand our role or the association's rights and responsibilities. Thirdly, she is putting a lot of energy into blaming others over an accident but she doesn't seem to appreciate that it takes time to repair this kind of damage. And lastly, the association is trying to get the unit repaired -- as evidenced by hiring a general contractor -- but Ms. ****** does not seem to understand or appreciate that repairs take time and involve multiple people.

  We remain sympathetic that the building she lives in had a emergency fire suppression system fail and flooded multiple units, including her unit. This is a difficult situation and we understand that emotions can run high. However, our employees do not deserve to be blamed for things beyond our control. They work hard every day to help our client communities be better.

  We do not intend to reply further to this complaint but we wish her well.

• Initial Complaint

  Date:05/18/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AGYNBYTE, Has a payment portal that is user unfriendly. I have tried many times to make my payment online, but has not been possible to log in. I am forced to pay by check on the 10th of each month. They have my lot and a half listed as two separate accounts. If they don't receive my checks in time, they are charging me $90 dollars in penalties. $29 dollars for Assessment Fees, and $15. Late fees for both account numbers. This is happening frequently, I just recieved another bill for $90, today, May 18, 2023, and they are getting rich off me. This is unethical, and should be illegal. I hope you can help.

  Business Response

  Date: 05/30/2023

  I am sorry for the difficulties this owner had with our payment system. My staff informed me they were able to resolve the issue with the owner on May 18, 2023. The owner relayed to our team that we can close out the BBB complaint since her issues were resolved.  If that is not the case we can discuss this further with the owner.