We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Home Electronics

Govee

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Electronics.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am needing assistance on receiving a refund for my returned product. I placed an online order on the Govee website on 6/17/25 which consisted of the "Govee Strip Light 2 Pro 16.4 ft" for $79.99. After receiving the product in the mail, I realized it was not compatible with my equipment. I reached out to Govee **************** to request a shipping label. I then went to the postal office on 6/24 to ship the product back. I paid $19.60 to send in mail. On 7/6/25 I had not heard back so I send an email to the customer service department for an update on my return. As of the submission of the complaint, 7/15/25, I have not received my 30 day guarantee refund, or any response on my return. Please help.Original Govee order number: ****** **** Return tracking number: **********************

    Business Response

    Date: 07/17/2025

    Thank you for reaching out to us regarding this matter. 

    Initially, we were unable to process the refund due to the absence of a tracking number for the returned package. As per our standard procedures, we require customers to provide us with a valid return tracking number to facilitate the refund process.

    Upon receiving your request, we promptly reached out to the customer, requesting the return tracking number for this specific order. Once we obtained the necessary tracking information, we swiftly processed a full refund for the order in question.

    Thank you for your time.

    Sincerely,
    Govee Customer Support

    Customer Answer

    Date: 07/17/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *******

  • Initial Complaint

    Date:05/03/2025

    Type:Sales and Advertising Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Govee Heaters have been recalled. They overheat and can burn down the house. I have heaters that were gifted to me when I was repairing my house and we had no heat. 10 heaters to be precise.. They are giving me a hard time getting my refund because I do not have receipt. What do I do with my heater that can burn my house down? My heater was gifted to me. I sent them the info now they are asking for stickers from the box? The heaters are gifted to me a year ago while I had no heat in my home. They approved 6 heaters but now they are giving me a heats time asking for thing that No one is going to have. Who keeps the box to the beater a year later? This company is horrible and if my home burns down it will Be there fault

    Business Response

    Date: 05/13/2025

    Thank you for your message. Goveelife has been conducting a recall for certain space heaters since November 7, 2024. 

     To be reimbursed under the recall program, each consumer must submit certain information required by the agreement entered into by Govee and the *****

    The required information is clearly explained on the recall website.   

    Govee timely fulfills each properly submitted recall request.  

    It is important for each consumer to follow the instructions in the recall announcement and on the recall website to cease using any of the recalled units. 

    Govee will continue to investigate this report and will handle it in accordance with the agreed to recall protocols.

    Sincerely,

    Goveelife Customer Support

    Customer Answer

    Date: 05/13/2025

     
    Complaint: 23282143

    I am rejecting this response because: i already submitted my pictures with serial number. I provided what they need with what I had as heater was a gift. I cut the cord. supplied the serial number.  took pictures and submitted. 

    Sincerely,

    ****** **********

  • Initial Complaint

    Date:04/04/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I purchased a Govee space heater via ****** and received a safety recall notice in November 2024. I promptly followed the return protocol (cutting wires, submitting photos, etc.), but have yet to receive the electronic check promised for the recall. Despite multiple calls (including with a helpful California-based representative) and emails confirming the check was sent, Ive found nothing in my inbox or spam. Five months later, the issue remains unresolved, and my follow-ups have been dismissed. Could you kindly assist in expediting this refund? Id greatly appreciate your supportShi *** ***

    Business Response

    Date: 05/05/2025

    I am sorry for the late reply since the message was in the spam box.

    As for the recall, we usually send refund throug e-check, but it seems that customer did not receive the e-check through email.

    We had cancled the e-check and refunded the heater through Amazon order.

    Attached photo is for reference.

    Thank you for your patience and understanding.

    Goveelife Customer Support

    Customer Answer

    Date: 05/06/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Shi *** ***

Govee is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.