We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Jewelry Stores

Porcello Jewelers
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/27/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I entrusted them with my perfectly functioning Breitling Aerospace for a simple watch battery replacement as the battery was nearing the end of its life. The staff assured me it this wouldn't be a problem and would be ready in a few days.However, I received a call today informing me that while the battery had been replaced, the *** displays on my watch had "malfunctioned" and "glitched." Upon inspection, I discovered that the ***s were not just malfunctioningthey were cracked. This type of damage is well-documented to occur when a watchmaker uses a battery with the incorrect thickness but correct diameter or improperly reassembles the case. It is clear that one or both of these occurred. The watchmaker refused to come down to speak to me or open the case to see what battery he installed.Despite this clear mishandling, the staff at Porcello refused to accept any responsibility. They claimed "it just happens" & blamed it on supposed defects, neither of which is accurate. Watches just don't "just break" like this. This kind of damage occurs due to improper care, which is unacceptable from a professional establishment and something I'd expect them to take responsibility for.I trusted Porcello with a valuable, multi-thousand dollar watch for what they described as a "simple job." Not only did they botch the task, but they are now refusing to rectify their mistake. They pointed to their policies (highlighted by them in the attached picture) as justification for their refusal to take responsibility but they say no such thing - read them yourselves. Their liability is up to the value of the item.I gave Porcello a functioning ************ gave be back a broken one. Now I am facing a $1k+ repair bill from Breitling.When a business damages an item entrusted to them, they should take responsibility and make it right. Porcellos refusal to do so goes against basic moral & professional standards.I'd like help making this right with Porcello paying the cost to repair

    Business Response

    Date: 07/30/2024

    We have spoken with the customer and are resolving the issue.  While we cannot confirm what caused the issue with the screen to occur, we will be paying the Breitling Factory to repair the *** screen as a courtesy to the customer. 

    Customer Answer

    Date: 08/01/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

Porcello Jewelers is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.