We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Resort

Louisa Davis Properties

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Resort.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/21/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I rented a home on Nouvel Crt in Escena from Louisa Davis Properties. Our stay from Sept 30, 2023 through Nov 10, 2023 cost $11,000.00 which we paid in full before arrival. In addition, a $3,000 utility deposit was charged to my credit card with the understanding it would *********** weeks to reconcile with the owners of the home. 6 weeks after we left would have been the end of 2023. To date, I have not received a statement of the costs of the gas and electric and have not received a refund of the difference. On Feb 8 Louisa sent me an e-mail stating she would sign a check the next day and give it to ***** to send to us with the electric and gas bills. I spoke to her on March ***************************************************************** the ****** snowstorm. I have a lot of e-mails discussing the refund of the utility deposit. I wrote a superb review on her web site but cannot update my review with this frustrating scenario. I hope you can help. Thank you. Louisa's phone # is ************. She said to speed things up she could wire the money to me if I provided her with the my Chase routing # and account #. I have done that.

    Business Response

    Date: 03/23/2024

    I am the owner of Louisa Davis Properties and We rent a property called ****** and **** rented the property as stated and paid a utility deposit.  Our process  in returning the utility deposit we have to receive the utility bills from the owners in order to calculate what to refund the guests.  We had trouble receiving the utility bills from the owners.  I have an employee who  handles this for me.  When I spoke with **** in February I was surprised he had not yet received his refund and I told him I would write him a check.  When I looked into it we had not received the bills from the owners after multiple requests so I did not know how much to refund ****.

    There is no question I would be frustrated and mad if this had happened to me.  **** was very patient and gracious given the situation had required him to make multiple calls and emails.  When I spoke with him on March 14th we still had not received the statements from the owners and we emailed them if we did not have them by end of day on the 15th we **** refund the $3000 in total.   The owners did email us the statements on the 15th but they were blurry and we could not read them.  

    I told **** that I was in ******  (yes in a the worst snow storm of the year) That if he sent me his routing number and account number that I would deposit a check directly into his account once I got the statements.  Saturday Morning March 16th I received statements that were legible. I was in ****** and my bank overnighted me checks which I received Monday late afternoon.  Tuesday morning March 19th at 11:07 pacific time the refund was deposited into ******* bank account.  $2984.22

    We have not had this situation happen before and due to this happening I am changing my contract with all of the owners stating that the owners have 45 days to get us the utility bills - On day 46 if we do not have the utility bills we will refund the full deposit back to the guests. 

    **** is a repeat customer and I feel terrible how we failed **** in this situation for which I have apologized.

    I am the only one responsible for this.  My employees have no control over the owners and can't make them send us documents.

    I believe the issue has been resolved.

    Please feel free to call me.

    Louisa Davis

    Louisa Davis Properties

    ************

Louisa Davis Properties is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.