Complaints

This profile includes complaints for Burger Management Systems Washington Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Burger Management Systems Washington Inc has 61 locations, listed below.

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  Burger Management Systems Washington Inc

  940 Bellevue Way NE Bellevue, WA 98004-4206

• 

  Burger Management Systems Washington Inc

  3009 Olympic Hwy N Shelton, WA 98584

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  Burger Management Systems Washington Inc

  11905 Hwy 99 Everett, WA 98204

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  Burger Management Systems Washington Inc

  6315 33rd Ave NE Marysville, WA 98271

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  Burger Management Systems Washington Inc

  9930 19th Ave SE Everett, WA 98208

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: March 16, 2025 Time: After 9pm PST Nature of complaint: Wendy's employee wrongfully refused to serve me and take my order.I get to the drive through at Wendy's and go to the left lane. The employee asks me what I'd like to order. I ask politely, "can I please get a biggie bag?" and the employee rudely responds with an attitude "you said you want a what a who?" trying to be funny which is inappropriate. I reply with an attitude also and sternly say "I said I want a biggie bag". He continues to have an attitudinal tone and says "which one do you want?" I wasn't aware there's multiple so I ask "what do you mean?" and he says there's two options. I then ask him what they were and he told me to "look at the menu it's on the far bottom right." I looked and couldn't read it from my distance so I say, "can you tell me what the options are I can't read that far" and then he tells me that he's going to take the other lanes order. I pull up to the window because I was shocked. I ask him why he didn't take my order when I was there first and he falsely claims "you weren't ready to order." I told him I literally asked him what the options were and he didn't wanna tell me. He closed the window. The following morning around 8am PST I called the location and spoke with the general manager. The general manager, (******?) informed me this employee has had several complaints prior to mine and then proceeded to make excuses for his actions. She said they were short staffed and brought up how he wanted to move through the line because of pressure from their boss for times he wants them to meet (she also claimed he was overwhelmed because of this), but I was the only car in the lane and there was one car in the other lane that got there after me so that was irrelevant for her to mention. And then she said hes usually nice when a manager is on shift. The employees dont know how to be professional because their general manager clearly enables the poor behavior.

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I was ordering the app crashed and it took funds out of my card and I tried to cancel but the app couldnt recognize that it charged me and the app looked like the normal homepage. Then I called the Wendys location and they told me they couldnt get me a refund and to contact Wendys customer app support. I contacted support and they told me theyve escalated it to their supervisor and would email me in a couple of business days about my refund. I have not heard anything back and I call them back and they said that theyve escalated it were going to sent me an email and we went over the email and they said that theyve escalated email is coming but I havent heard anything. I called again and it said that they didnt approve the refund.

• Initial Complaint

  Date:11/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So, on 11/9/23 I visited this location Wendys on ******************* E, and I had a horrible experience, one where many people handled my food without gloves and then reserved it to me. They made me wait 21 minutes before even asking if I needed help and to take more order, the quality of the food was terrible, so I emailed corporate to complain. The entire time I waited and watched, employees were touching items, rubbing hands on pants and shirt, touching register, then picking things up off ground, then not washing hands then handled my food without gloves because they improperly made it. They were rude to me the entire time. I didn't eat my food I was so disgusted, I just wanted to get out of there and leave after waiting forever and being treated like trash. Anyway, after the horrible experience I contacted Wendy's corporate who said they would go ahead and process a refund for me and asked for my information, I provided it to them. I have not received that refund and its now 11/29/23. The manager of the store emailed me instead of calling me saying I will get a refund, I followed up with that manager with two more emails with questions that were ignored, and still no refund. Here we are 3 weeks later with no resolution. The manager of the store also promised to remake the order on top of the refund when going in the store to do that I was denied. I have all the proof of this attached to this complaint. I have been promised a refund for my food that I didn't eat because I was grossed out and on top of that a remake, neither which I have received.

  Business Response

  Date: 12/12/2023

  Our District Manager contacted the guest on Thursday 12/7/23.  She promised the refund and the entire meal replaced as well.  The guest came in on Saturday, 12/9/23 and spoke with the General Manager and received his refund and entire meal replacement.  The guest left happy.  This issue has been resolved :)   

• Initial Complaint

  Date:04/21/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  04/21/23.Store #******** Time: 12:46 PM Order #**** When I arrived at the drive-thru pay window and found that my debit card was being declined. I had to shift money around in my account in order to complete the order. This took less than 5 total minutes. After I had successfully paid for my order, I approached the carry out window. I barely had time to get my debit card back into my wallet, or my food into my car seat before a manager appeared. They asked me, "are you done?" In a very ***** voice. I said, "yes?" They said, "good, please leave. Get the Fu-- off of my lot." I said, "jeez man, I'm leaving!" By then, the manager had left the window after saying his peace. I have never been so humiliated or berated at by a manager of a fast food establishment in my life, let alone cursed at for accidentally "taking too long" or "holding up his line." There was maybe 1-2 cars in total behind me, I didn't think it was that big of a deal since I'm sure that I am not the only person to have card issues, or need to move money around to complete my order. I did not catch the manager's name, but I could tell that he is ****** (*****) in descent (not sure if that helps). I will not be returning to this Wendy's location for some time due to the behavior of an upper management team member making me feel utterly useless, and unwanted at this particular Wendy's location.

  Business Response

  Date: 05/30/2023

   

  Our District Manager contacted this guest, *************************, to address his concerns. 
  
  ****** is upset because he feels that this behavior should not happen to anyone, especially a customer, and we told him we agreed and would look into this matter and provide the appropriate discipline and training. He also apologized for staying at the pay window longer than expected and claimed he was moving money into his bank account to pay for his order.
  
  Our District Manager apologized for this behavior and told him we would look into his complaint. I also apologized to ****** and offered coupons for future orders, which he gladly accepted. I will be mailing the coupons to him right away. 
  
  We addressed his concerns and closed the complaint.