Complaints

This profile includes complaints for Mod Super Fast Pizza's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Mod Super Fast Pizza has 22 locations, listed below.

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  Mod Super Fast Pizza

  12011 NE 1st St STE 202 Bldg C Bellevue, WA 98005-3182

• 

  Mod Super Fast Pizza

  1302 6th Ave Seattle, WA 98101-2305

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  Mod Super Fast Pizza

  6010 15th Ave NW Seattle, WA 98107

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  Mod Super Fast Pizza

  23916 SE Kent Kangley Rd Maple Valley, WA 98038-6897

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  Mod Super Fast Pizza

  8900 161st Ave NE Redmond, WA 98052-7551

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pizza through the website and provided proper instructions in the desired boxes, and my order was still given to me wrong and burnt. When i opened the box, I was disappointed, because proper ingredients were not used on my order, then when i tried to pick up a slice it fell apart because it was burnt. I am very disappointed.

  Business Response

  Date: 03/27/2023

  Hi *******,

   

  Thank you for reaching out! We are disappointed to hear about your experience at MOD. I was able to locate your order in our system. I have processed the refund. Please allow 2 to 5 business days for the refund to reflect on your bank statement.

   

  Sincerely,

  MOD Pizza

  Customer Answer

  Date: 03/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to mod Pizza in *************** ******** on March 3rd in the evening. I ordered a mod size pizza and a mini size pizza and a no-name cake.There were two teenagers working there who seemed incapable of doing their job because they were too busy touching each other in inappropriate ways and flirting and joking off and bumping up against each other They were so busy flirting that they couldn't actually make the pizza. The young man put so much sauce on the pizza that when they attempted to cook it, all the toppings literally slid right off. The edges of the dough were burnt but the rest was raw because it couldn't cook through the gallon of sauce. Also the cheese wasn't even melted.The next morning I attempted to contact the company through the website. I filled out the form and details but they never responded.I attempted to reach out to them via multiple social media. They never responded. I called corporate office 4 days in a row dozens of times a day and they not once picked up. They continually said to leave a message but the message function wasn't working.I finally called the store itself which may seem like the first step but it's actually the last step since they prefer things going through corporate. First, they hung up on me seven times. I literally had to keep calling back and tell them to stop hanging up. As I tried to explain to them what happened the manager herself just kept snapping saying she didn't have time for me and it wasn't her problem and I was wasting her time. She told me to go through the website which I tried to explain that I had tried many times and she kept hanging up on me. One of the times I called she said I must be lying because there's no ****** public one-star review so I went ahead and left that for her since she was so desperate to get it. Now I am filing with BBB because I want my money back. The only resolution I will accept is a refund with a personal apology by the rude manager at the *************** ** store.

  Business Response

  Date: 03/17/2023

  Hi ****,

   

  We are disappointed to hear about your experience at MOD and disappointed to hear that no one had reached out to you. I was able to find your feedback in our system and see that you had visited a Franchise location. Your feedback was forwarded onto the Franchisees to address. They had reached out and requested that your order be refunded due to your negative experience at MOD. We have processed your refund for you order. Please allow 2 to 5 business days for the refund to reflect on your bank statement.

  Sincerely,

  MOD Pizza

  Customer Answer

  Date: 03/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:09/19/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order September 17th at 740pm online via the mod pizza website for the ************ location in ******** **- the order was accepted and processed (the store was listed online as open). Once I arrived the store was closed (lights off, chairs on tables and doors locked etc). I called the restaurant and it just rang. I attempted to cancel my order online but there was no option, I attempted to cancel via the mod app but there is NO Option. I called customer service and it said they were closed and leave a message. I called again today and the same voicemail prompt came on. I have left messages and sent form requests- no reply. Today, I called the store again and was told to use the app to contact customer service but I don't see that option (other than form submissions). The guy said the ** quit Friday morning so that had to close the store that day and he couldn't help me on his end because I ordered a few days ago- BUT I HAVE BEEN REACHING OUT TO MOD PIZZA SINCE THIS HAPPENED.I feel scammed. You take my money but I cannot cancel or get live customer service support to cancel an order or report an issue!?!? You should not have an online system if you cannot provide fast/frequent customer service, should there be a technical glitch or back end problem. I have been a rewards member and customer for a while and this is so shocking. Typically it's a smooth process and I understand things happen but where is MOD's attempt to resolve/assist with an issue?I would like a refund I ordered 2 pizzas totaling $25.81 with tax. Can someone please resolve this matter and fix your lack of customer service. Online orders should shut down when a restaurant is shut down OR there should be a refund/cancellation option or process that is clear, helpful and readily available to customers. I enjoy your pizza but this has made me reluctant to ever order again because there is no assistance should things go wrong! Please refund my money ?Order#*****************

  Business Response

  Date: 09/20/2022

  Thank you for reaching out! We are disappointed to hear about your experience with MOD. The District Manager has been made aware of this situation so that is does not happen in the future. I was able to see in our system that your order has been refunded on 9.19.2022. It can take 2 to 5 business days for the refund to reflect on your bank statement. I also was able to find your Rewards account in our system and I have added 2 rewards to your account for all the inconvenience. You will be able to find your rewards under the 'Rewards' section of the app.

  Sincerely,

  MOD Pizza

  Customer Answer

  Date: 10/06/2022

  Hi, the issue was resolved via a refund. Thank you for your help. I wasnt sure how to reply in the secure email system the BBB uses that why I never closed the complaint. 
  
  Please close the complaint on my behalf. 
  
  Have a good day! 
  
  Kind regards,
  
  ******* Holland 
  

  
  

• Initial Complaint

  Date:08/10/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction : 08/05/2022 & 07/29/2022 Amount of money paid: ***** & ***** = ***** What the business committed to provide you: An edible pizza, with a standardized amount of cheese and toppings assembled correctly. What the nature of the dispute is: The business has provided me with two inedible pizzas. The first occurrence on July 29th included mushrooms which had gone bad, the pizza was assembled incorrectly, and inedible. The second occurrence today August 5th, the pizza has almost no cheese on it, it is center topped, and the bread is overcooked because there is barely any cheese. I contacted doordash initially, which is the service through which i ordered the food, and they did not give me a refund. So I called the store, and the manager *** told me that the store does not receive my money (which is obviously a falsehood) and could do nothing about the issue. He refused to take responsibility for his store providing inedible food to his customers. Whether or not the business has tried to resolve the problem : ***, the manager, refused to even consider resolving the problem and told me to call doordash, even though doordash did not make the inedible food. His store did. Order **: I have the order ** number from today but not the ** from July 29th. ADA24KYK9QAK, August 5th 2022 3:58:26 pm

  Business Response

  Date: 08/22/2022

  Hello,

   

  We are disappointed to hear about your experience with MOD. We were able to find your initial feedback in our system. We saw that you were offered coupons via mail. We have recently transitioned to email coupons and was not able to get the physical coupons sent out. We are able to send you a $30 gift card for all the inconvenience. Your mailing address was provided in your original complaint and the gift card has been mailed out. Again we apologize for any inconvenience.

  Thank you,

   

  MOD Pizza

  Customer Answer

  Date: 08/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************