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Business Profile

Roofing Contractors

Emerald Community Roofing, and Masonry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 16, 2023, we signed a quote. August 17th, they started work. We paid them $8,000 to re-tuck and point two chimneys (scaffolding on the large chimney), add spark arrestor on the large chimney, new flashing on both chimneys. ******* the roof and treat with cleaner. During their inspection they told us we had a sound roof and it did not need to be replaced. After we hired them, they said there was rot they would have to replace the roof sheeting and add 2x4s to support the rotted existing. We paid them an additional $4,000 to complete this added work.We now have crumbling mortar and our roof is leaking at the chimneys. the flashing was never installed. I have called, texted and emailed the company to express the failure in work but they have been non-responsive.I have now looked up the company and found that they do not have a business license as they advertised on the brochure they provided.The resolution I'd like is a refund or the ability to have them pay for another contractor to fix their work. I do not trust this company or their workers. What I'd really prefer is that they get exposed for scamming prospective customers and their unscrupulous business tactics are shutdown.

    Customer Answer

    Date: 10/11/2023

    Complaint ID: ********.

    The information I provided online does not appear to have come through completely.  The contractors phone number is ************.  The two primary contacts at the company are **** and *****, both last names unknown.  The work started on or about August 17th, 2023.  The first problems were communicated to **** via text on September 28th, 2023 and he respond that they would get back to us to schedule the repair.  I have left several texts, voicemails, and emails since then and we have received no response since September 28, 2023 to our request to fix the issues.

Emerald Community Roofing, and Masonry is NOT a BBB Accredited Business.

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