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Business Profile

Sleep Center

Center for TMJ & Sleep Solutions NW

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Center for TMJ & Sleep Solutions NW's headquarters and its corporate-owned locations. To view all corporate locations, see

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Center for TMJ & Sleep Solutions NW has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:04/07/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My first visit to the ************************** was on 05/07/2024, and the only second office visit happened on 07/11/2024. I stopped using the service at around September 2024, since then a lot of frustrated communications happened.- Got phone call 3 times on returning the machine after I've already returned in in November.- 4 bills came with redundant items. When I got the 5th statements claiming there is amount due I checked the statement details, and found that, 2 same entries of "05/07/2024 office visit new" was on 2 different statements.- Bill history hidden after payment was made. e.g. I made 4 payments already and got asked a 5th payment, but the system only shows 2 past statements. I am worrying there are more redundant entries that I've already paid.- Not able to reach the billing department - the phone call always transferred to voice mailbox. Only when they are collecting debt they would give me a call, without detailed explanation but just asking for taking care of the balances.- Got promised on "you won't get bills like this" in the last phone call, but got another one 2 days ago, with the redundant entry mentioned above.- ************************** is the only sleep solution I've used, the credit card payment history is all about the bill they sent,

    Center for TMJ & Sleep Solutions NW is NOT a BBB Accredited Business.

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