Complaints

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• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter tried out for the volleyball club and received an invitation to join which we had 24 or 48hrs to accept, which we did. On 8/9/2024, I sent a $1000.00 deposit for the membership dues. I continued to make monthly payments of $380 each month for the next 4 months. Unfortunately, some personal unforeseen circumstances happened and I had to withdraw my daughter from the club, which I did a day or two before the season started. I emailed the head coach numerous times to make sure he received my withdraw email and asking him about a refund since we had dropped out before the season started. I reviewed the contract we signed and I looked all over their website and there wasn't anything that stated anything about a refund or no refund at all. When I finally was able to get a hold of him, he informed me that the deposit was non refundable, but he would be willing to refund half ($500) of the deposit and my last payment of $380 which would total to $880 and that he would need my mailing address to cut a check and mail it out that week that was on 1/12/2025. I responded and asked him since the deposit was nonrefundable, would I be able to get all 4 payments of $380 back which would be $1520 since we withdrew before the start of the season and we never used their services. I have not heard back from him since. I emailed him on 1/12/2025, 1/13/2025 and 1/29/2025 to follow up and he has not responded. I have all email communications saved along with venmo transactions showing how much I have paid them. I did not want this to happen, but I am very upset due to the lack of communication and the fact that no where on the website or contract does it state anything about whether or not there is a refund or not. Since there isn't anything stated, I feel as though the right thing would be to refund me what I paid in since no services were rendered.

  Business Response

  Date: 03/10/2025

  Thank you for the email

  It sounds like the ****, Did not receive the refund of $880 we agreed to refund. 

  We are a youth volleyball club who holds tryouts in July and has club members pay their monthly club dues once a month over the 9 months. We require a $1000 deposit and month dues that vary in cost. We spread the club does over 9 months to keep the club dues cost down. **** and her daughter agreed and committed to our club in August and began to pay club dues just like other members of or club

  They had paid

  $1000 ******************************** Dues

  $380 October Club Dues

  $380 November Club Dues

  $380 December Club Dues

  She did inform me that they would need to withdraw from the club on 11/29 

  We agreed to refund December payment as she withdrew before the month and refund her half of her deposit from August. $880

  We had sent a refund check out 1/22/25

  Our last communications received was 1/29

  We are willing to resend another refund check to her for the amount agreed.