Business Profile

Timeshare Companies

Vacation Internationale Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Timeshare Companies.

Complaints

This profile includes complaints for Vacation Internationale Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

39 total complaints in the last 3 years.
8 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/18/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We urgently need your assistance regarding a timeshare we purchased through Vacation Internationale. Despite their assurances, we have been unable to use the timeshare because we cannot secure a wheelchair-accessible unit for our son, who has ******************. He is unable to stand and struggles with basic tasks like feeding himself. Since accessible accommodations are unavailable, we no longer wish to keep this timeshare. Before Thanksgiving, we received an email from ******** ***** *********************************** at Vacation Internationale offering us a developers release from our timeshare. We informed her that we were willing to accept this release, but could not contribute financially toward it, as we have never been able to use the timeshare and feel misled by their initial promises. Unfortunately,******** has not responded. We sent a follow-up email in January, but still have not received any reply. Could someone from your organization please contact her on our behalf to help resolve this issue? Your assistance would mean so much to us, and we are deeply grateful for your support.
Business Response
Date: 02/21/2025
This account was cancelled as a developer released account instead of a refusal to pay on a financial obligation on 12/17/24.

Sincerely
******** *****
Initial Complaint
Date:11/24/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are writing to express our dissatisfaction with the practices of Vacation Internationale. We appreciate the Better Business Bureau's role in ensuring ethical business practices and hope that your intervention can help resolve the ongoing issues we face with this company. It all started with Vacation Internationale offering our family of seven a free vacation. This offer ultimately forced our decision to purchase a timeshare, which we quickly realized we could not afford. Despite our attempts to communicate our financial difficulties and intention to cease payments, the company consistently failed to acknowledge our situation appropriately. We have never used our timeshare or any of the free trips that were promised. This has substantially negatively impacted our family financially, with the payments continually increasing and straining our budget. Additionally, we are currently trying to buy a house, which is crucial for our family's stability. Having all this money go out for the timeshare makes it extremely difficult to get pre-approval for a loan, hindering our ability to purchase a home. We have faced homelessness before, and without securing a home in the next six months, we risk becoming homeless again. If we were relieved of this timeshare, it would significantly ease our financial stress, likely allowing us to afford family vacations and greatly enhance our familys quality time together. Recently, we stopped making payments and clearly informed the company of our inability to continue. However, instead of respecting our decision and letting us out of this financial obligation, we received a call from a representative who waived our maintenance fees to get us to agree to keep our timeshare. We cannot afford this timeshare, and we want them to take it back. We are reaching out to the BBB in hopes of acquiring guidance and support to ensure that Vacation Internationale hears and appropriately addresses our concerns.
Business Response
Date: 12/05/2024
An email was sent to this client:
Thank you for the opportunity to respond to your BBB complaint that was received on 11/25/24. We did see that you submitted a Board complaint in October which was addressed by offering some assistance to you to book a reservation.

We have reviewed your account and see that you purchased with us originally back in 2021. You then enhanced your membership two times (once in 2022 and once in 2023). This is not a trend we see with someone who is unhappy about owning a timeshare program.

From your letter we understand that you are working on some financial goals and we respect that. However, please keep in mind that you have signed up to fulfill a financial obligation to our company. Your account is currently 35 days past due and will be cancelled for loan default after 60 days past due. We do have some offers to help you which starts by lowering your payment to $189.40 which is less than you were paying before your last enhancement in 2023. An option to cancel the program would involve paying a sum of the current balance since this is just like any other financial obligation you have. Car loans, credit cards, etc. will not offer to drop your payment and simply canceling a financial obligation of over $19,000 is not something that any industry offers.
Please review the email correspondence and let us know what works best for your family.
Sincerely
******** *****
Client Relations Manager
Initial Complaint
Date:11/19/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
VI Resorts had a promotional tent at an event in which I won an all expenses paid vacation to **********. In order to redeem my vacation I was required to pay a $40 fee to claim my seat an info-session I would need to attend before my vacation. This took place on 8/24/2024. When it came time to schedule my info-session the employee I spoke with, ***, said I no longer qualified and would not be permitted to attend the info-session or redeem my vacation. If I did not qualify, VI Resorts should never have taken my money to begin with. I was told by *** that I would be contacted about a refund, but this has not happened. I am seeking a full refund and some sort of acknowledgement by the business that these practices are unacceptable.
Business Response
Date: 11/27/2024
Thank you for allowing us to respond to this inquiry. This customer was contacted and a $40 refund was issued. We believe this issue to be resolved to the customers satisfaction.
Initial Complaint
Date:10/13/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company sold us a timeshare with the promise of all this free stuff, and while we repeatedly said no, we felt pressured to not leave. To the extent that we also felt pressured to change our minds in order to leave. But we gave it an honest try because they swore it was the best one and it was four star ratings. Every place we stayed was little better than a 1 star and left little to be desired. One place was not even *** accommodating even though we asked before arrival and was assured they were, come to find out there was no elevator. We have since asked repeatedly asked to just be let out of our contract with a no harm no foul clause. They can keep what they got out of us financially and everyone just walk away with no hard feelings. They refuse. Its a scam. Im in the position of having to either continue paying on something I cannot afford to use because I cant take their vacations being disabled with no *** accommodations at some of their resorts or refuse to pay and take a hit to my credit. I just want out.
Business Response
Date: 10/14/2024
To Whom It May Concern,
Thank you for allowing us the opportunity to respond to this complaint.
We have ADA as well as EZ access units, and the consumer has been directed to call owner services to inquire on how to book those units.
We have reached out to this consumer and offered a few options that we see as more than fair regarding their financial obligation to our company. They have used the product a few times, and continued to enhance their purchase. They had seven legal days to rescind their contract with us each time, which they did not do.
Any additional inquiries should be directed to Michelle Cloos, Client Relations Manager
Customer Answer
Date: 10/14/2024

Complaint: 22417834

I am rejecting this response because: it is patently untrue. We used their services and were unable to receive proper ADA accommodations. Why? Because anytime we call no one answers the phone or calls back! We were emailed today about being given “proper education” as if we are idiots that do not know how to use a website when we grew up in the era of internet! Insulting!
They use predatory practices to not only rope you in, but upgrade you repeatedly, and harass you WHILE on vacation (or do you not remember all those meetings you want to have to upsell us even more while we are trying to have a vacation)? Then they say they will let us out if we pay 40% for a product that they used predatory practices to sell swearing it was amazing when in truth it is NOT; and to make it worse preying on military veterans in towns next to bases with “do you really want to go off to war having seen nothing but the base they had you stationed at?”
I tried to be nice. I tried to just ask to be let out of it. You came at me saying “oh I have no notes” implying I must be lying in my email. It is not my fault your employees are predators and scammers. Get them in line. Let us out. We will not be paying you 40%. Do better. Stop lying.

Sincerely,

Michael And Vandrea Erskine
Business Response
Date: 10/15/2024
Thank you for the opportunity for us to continue to respond to this complaint.
We believe we have offered this owner a mutual resolution and believe this matter to be closed as satisfied.
Thank you,
Michelle Cloos
Client Relations Manager
Customer Answer
Date: 10/16/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 22417834, and find that this resolution is satisfactory to me. Short of the owed apology for the insult given/implied that we were dishonest with them when we were not.

Sincerely,

Michael And Vandrea Erskine
Initial Complaint
Date:09/20/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a complaint and seek your assistance. I have been a Vacation Internationale timeshare owner for 30 years and I have only utilized this timeshare once. I do not owe them any money and I have always paid the maintenance fees on time. My primary concern is that my requests to cancel the timeshare have gone unanswered. As a retiree, I can no longer afford the maintenance fees for something I am unable to use. I have attempted to contact the timeshare multiple times in the past, yet they have failed to respond. Could you please inquire why they are unable to process my cancellation? Additionally, I would appreciate it if you could provide me with the name and contact number/email of someone in a position of authority whom I can reach out to directly, as customer service has been unhelpful. Thank you for your attention to this matter. I look forward to hearing from you soon.
Business Response
Date: 09/23/2024
Mr. ********,
Thank you for your inquiry. Please call Owner Services at ************** to review your options.
It looks like we tried to return your call back on 8/27/24; however the numbers and email on your account are different than the contact information you are now providing. A Customer Relations Agent called and emailed you at the new contact info you provided today, Monday the 23rd of September to review your options.
Regards
******** *****
Client Relations Manager
Customer Answer
Date: 09/23/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ********
Initial Complaint
Date:08/20/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to seek your assistance regarding a challenge I am facing with my Vacation Internationale timeshare. The mortgage on this timeshare has become a financial burden for my family. We currently reside in *******, and due to our location and personal circumstances, using the timeshare has become highly impractical. Financially, we are struggling as we support our daughter, a single mother, and our grandson. We are burdened with monthly mortgage payments for the timeshare that we wish to ********* primary concern is the difficulty in reaching the loan department. Each time I contact the timeshare, I am directed to customer service, who advise me to clear the loan before they can assist me. This process does not align with my requirements. I want to speak with a member of the loan department who can offer guidance based on my financial position. I hope you can communicate with the timeshare and help me to find the right person to speak/email with in the loan department.I appreciate your time and consideration.
Business Response
Date: 09/05/2024
We have been trying to reach Mr. ******** in regards to his complaint. Please have him kindly call ************** to learn of some options he has available.

******** *****
Client Relations Manager
Customer Answer
Date: 09/10/2024

Complaint: 22171642

I am rejecting this response because:
I want to express my dissatisfaction with the response provided by the ***************** regarding my recent complaint. Unfortunately, their response did not address my primary concerns, and I must disagree with their claims.

Despite their assertion, the ********* company has not made any attempts to contact me. Furthermore, they failed to acknowledge the significant financial burden that the mortgage on this timeshare has placed on my family. Due to our current residence in ******* and personal circumstances, utilizing the timeshare has become highly impractical. Financially, we are struggling to support our daughter, a single mother, and our grandson. The monthly mortgage payments for the timeshare have exacerbated our financial difficulties, and we are seeking to cancel the contract.

My principal concern is the persistent difficulty in reaching the loan department. Each time I contact the timeshare company, I am redirected to customer service, who simply advise me to clear the loan before they can provide any assistance. This approach is not helpful and does not address my specific requirements.

I am requesting the BBBs assistance in facilitating communication with the appropriate person in the loan department at the timeshare who can offer guidance based on my financial position and provide information on the steps required to cancel my timeshare.

Thank you for your attention to this matter. I hope for a resolution that alleviates the financial strain on my family.

Sincerely,

****** and ******* Williams
Business Response
Date: 09/23/2024
We are in receipt of your refusal of our response to your original BBB Complaint.We would like to offer you the following options; as you state that we have not offered to assist you to your liking.

If you would like to end your relationship with VI Resorts; your account is currently 48 days past due and will be cancelled for loan default. I will code your account so that it will be cancelled as refusal to pay but coded so that it will not be sent to collections and will not affect your credit.

Please advise; I would hate for you to lose your VI program and we are willing to work with you to make this more affordable.
Regards,
******** *****
Client Relations Manager
Initial Complaint
Date:06/08/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Almost 1 year ago, my fianc and I purchased a timeshare with Vacation International, believing it would be an efficient way of vacationing. The sales pitch was high-pressure, emphasizing benefits like open availability and investment potential through renting the property. However, after taking out a loan, I realized the promises were empty.I attempted to reserve rooms through the timeshare, but availability was scarce, and the quality of resorts was not as advertised. We have been blindsided with the outrageous costs that are brought monthly. The maintenance fees are insane. I have called numerous times and either get hung up on or someone is really rude and says we will get a call back and we never do. Nobody has been able to help us. In hindsight, I believe I was taken advantage of because I didn't fully understand the system or my ************, I feel trapped in a costly and unfulfilling timeshare agreement.
Business Response
Date: 06/12/2024
Thank you for the opportunity to respond to your concern.
After reviewing this account, we see this account was purchased in October 2023. We don't see any notes from owner services that this owner has called in to request reservations or requesting to cancel within the rescission period.
Please call our loan department at ************** to see what options they have for your account.
Sincerely,
***************************
Client Relations Manager
Initial Complaint
Date:05/07/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 18, 2023, we attended a presentation at Vacation lntemationale (VI) in Vancouver **********. It was supposed to be a "short" 90-minute presentation. We told them we do not vacation much because we cannot afford It and cannot get off work very much. We were encouraged to stay open-minded and make sure to participate during the presentation. The presentation was fast paced and full of hype. There was a point in the presentation when they started saying stuff that made us feel guilty and they said we are "missing out on life." At this point, another man stood up and announced that he had a free 1-week cruise to give away to the first person who joined. Then the pressure to decide turned up higher. It was all so overwhelming. Now we are taken to an office to do the paperwork. There was so much paperwork and in between the paperwork, the rep would get off topic, so it was so hard to focus on what was happening. We did not understand everything or how much it was going to cost. We felt pressured into opening the Interval World Mastercard for the downpayment and financing the balance. We were told someone would reach out to us in a month to follow up and go through everything. NO ONE ever contacted us. The billing for the Mastercard started right away. We started payments for the balance to VI In April and I guess we got our points on July 1st, but we did not know how to use them. We also received a bill dated July 1st for $1,355.20 from VI for maintenance fees. We finally got a call to go back to Vancouver to "learn how to use the resorts and points." On September 9, 2023, we met with the same rep that sold us the timeshare in February. He went on to tell us all the perks and again there was so much to the sales pitch It was overwhelming, and we felt pressured again. By the end of this almost 3-hour visit, we had amended our contract to upgrade. We we're extremely pressured through this process, and we can't afford to pay for something we can't use.
Business Response
Date: 05/10/2024
To Whom It May ******************* account was cancelled on March 20th 2024 as failure to pay on a financial obligation; forfeiting all money that was paid as they were out of the legal timeframe to cancel the membership. This has been communicated through various emails. In addition, the fee of $43,000 is not accurate - as that was not what was purchased nor paid for.
Regards
***************************
Client Relations Manager
Initial Complaint
Date:03/06/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3.05.24 my husband and I sat through a presentation with a gentleman. When we told him we were not comfortable at this time and we would be happy to revisit in a few months he said no, yelled at us and said to just take our trinket (assuming he meant free trip) and he slammed the door shutting us in his office. We grabbed our things and immediately rushed out. He followed us, we nicely told him we did not want the trip, we just want to leave. He followed us yelling the whole time. I should not have been fearful when leaving this appointment, I should not have been out in a situation where someone slammed the door trying to force me too stay somewhere I didn't want to be. I had every right to say no to his sakes pitch without feeling threatened. They have my personal information and my husband on file and I am extremely uncomfortable with that. I would like that information shredded or sent to their corporate office where they w will have no access.
Business Response
Date: 03/07/2024
Thank you for your candid feedback, as it will continue to help us get better as a company. We will be following up with the representative regarding your experience. Rest assured we have removed you from our database, as well as discarded and shredded your information.
Customer Answer
Date: 03/18/2024
Hi ******,
I needed a little time to get my response to you because I wasn't really sure what I needed to say. While I saw the response saying that they were going to dispose of our personal information, they made it very clear at the beginning of our appointment that they keep all of that information and they do it for very specific reason and it's so people can't come in and get multiple free trips because that's what comes along with sitting through these things I guess. I'm having really hard time believing that that is going to happen. Even if I leave that part of it alone the more important issue was not addressed. The person we were sitting with became aggressive when I said I didn't think he was hearing me out and that we weren't prepared to buy anything from him that day and he's and I told him that he was being aggressive and he said he's just trying to sell something and I'm just mad about it and I should allow him to sell it to me and how dare I come in just to get a trip, it blew my mind. I've never sat through one of these before and the fact that he could slam a door and trapped me in an office yell at me throw papers and act like a complete fool was unacceptable. I worry that in the future there will be people who are maybe younger than me that will be scared to say no because of this behavior. I should have read more reviews and I should have looked into this more because I didn't know what it was and if you can look a little further into not just the BBB issues, but looking into Yelp and ****** this isn't the first time this has happened and as many times as you see them saying we're going to address this it obviously has never been addressed. This type of aggressive selling is abusive and I felt abused in this situation. He even chased us out the door to try and throw this trip at us that we said we no longer wanted because we didn't want them to have any type of hold on us. That's ridiculous. I did not find their answer to this acceptable I would love to know how they hold people accountable for this type of behavior. I don't need to know about this specific person I am sure that is private and I am sure they cannot share that. But they have done nothing to say what they do to hold these people accountable when they are threatening and yelling and essentially attacking customers. Do they write them up, do they have a sit-down conversation with them, do they mention to them when they slam a door in their face and make him sit in an office when they don't want to it's a little bit of entrapment if not holding someone against their will? I need to know that this will not happen to somebody else.

Thanks,
*******
Initial Complaint
Date:02/13/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Mar.6/23, I booked online with the *** website a vacation for Dec.25-30/23 using ***** *** points converted from VI points. I completed the transaction Mar.6/23 and paid the fee of CAD347. However in Jan./24, I received a bill from VI charging me USD636 for 53 rental points. I then called them for an explanation. The VI agent told me that the number of *** points used for the Mar.6/23 booking were wrong and insufficient due to an error in the ***/VI conversion system. According to **, a voicemail message after the completed transaction and a letter sent April 13/23 advised me of the USD636 charge. However, the voicemail message and letter did not mention the charge for USD636 was due to the error in the ***/Vi conversion system. Also the letter dated April 13/23 indicated it was not a bill. There were no instructions on the voicemail message/letter to cancel/change my original booking to avoid the extra charges. The agent from VI customer relations claims that *** often loads wrong points onto members' accounts. *** has denied this claim. The fact that VI members can book with *** using *** points converted from VI points shows that *** works on behalf of VI to book vacations. Both *** and VI are legally responsible for any unfair charges to the members. According to the Consumer Protection Act, any charges after a completed transaction without prior disclosure and consent contravene the code of fair practice. The consumer cannot be held responsible for any charges due to error in the company's business system.It is the legal responsibility of VI to delete the charge of USD636 in my VI account.
Business Response
Date: 02/14/2024
Thank you for allowing us the opportunity to respond to this concern.
We have removed the charge on the account. Thank you.
Customer Answer
Date: 02/14/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************

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Vacation Internationale Inc. is NOT a BBB Accredited Business.