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Business Profile

Vitamins and Supplements

Viome

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

This profile includes complaints for Viome's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Viome has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Viome

      205 108th Ave NE Ste 150 Bellevue, WA 98004-5778

    • Viome

      81 Camino Entrada Los Alamos, NM 87544-3341

    • Viome

      11724 NE 195th St, Suite 101 Bothell, WA 98011

    • Viome

      111 Moonachie Ave Moonachie, NJ 07074-1821

    • Viome

      241 W 37th St New York, NY 10018-5705

    Customer Complaints Summary

    • 36 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/30/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a health screening kit from this company. The home test is faulty, it does not include adequate supplies or directions to obtain the amount of blood needed to send back. I asked them for a refund and they refuse to give me one. The materials they sent hurt me and made it difficult to do my job as it left cuts on my fingers and I do not want to go through this again. I just want a refund. The test was $300

      Business Response

      Date: 02/03/2025

      Thank you for contacting Viome and sharing your experience. We are truly sorry to hear about the issues you encountered while trying to collect your blood sample. Please check your email from our customer experience team so we can resolve this for you.

      Customer Answer

      Date: 02/03/2025

       
      Complaint: 22876214

      I am rejecting this response because: there is no email from customer service. Tomorrow I will file credit card dispute 

      Sincerely,

      *** ******

      Business Response

      Date: 02/11/2025

      Hi Gia,

      Thank you for your response. We emailed you on February 5th letting you know that we processed a partial refund for $120 ( the difference between the two test kits) and that you can move forward with collecting your stool sample and submit it for processing. If for some reason you are not seeing the email we sent you, please reach out to us at ********************************** or **************.

      Sincerely,

      Amanda 

    • Initial Complaint

      Date:12/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a viome test .. got the results back today and its total BS. This is a bait and switch company that only wants you to buy their ******************** I got a blood test the same week as taking their samples just to see if they would match up. They completely contradict one another. I have a gut feeling that they arent even looking at the samples we send and are just giving us fake information based on the mandatory questionnaire. Nothing makes sense. It is saying I have high blood pressure when I know my blood pressure is very low. It is saying I can have dairy and gluten.. when I am gluten and dairy free because of known allergies. Please refund me. I called with a complaint and they said they will get back to me. I want my $289 back. Thank you

      Business Response

      Date: 12/18/2024

      Thank you for your feedback.

      At Viome, we look at gene expression, or RNA, which can change over time. Viome analyzes both microbial and human cell gene expressions to offer personalized food and supplement recommendations to help bring the body back into balance and improve overall health and well-being. For this reason, your Viome results may shed different light than what you are seeing on traditional blood panels. 

      We do take your questionnaire into account to help gather details like your current health, medications, and food allergies (since we do not test for allergies or sensitivities).

      You can learn more about the science here:

      **********************************************************************************************************************

      Weve also sent you an email with additional details. When you have a moment, please check it and respond so we can assist you further.

      Customer Answer

      Date: 12/22/2024

       
      Complaint: 22687399

      I am rejecting this response because:

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:12/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was instructed by a coach at The Vital Plan to have a stool test run by Viome. I submitted my sample to them. They took 3 or 4 weeks to get my test results, In the meantime, by physician ordered stool tests from LabCorp which with showed severe pancreatic insufficiency ( and lager c- diff).Viome's results (which I will upload) in any possible way are consistent with the results from *******'s results (which I will also upload). I attempred to resolve this amicably with them but they continued to engage inedible talk about how their tests are not designed to render a diagnosis or detect disease states. All I know, and I believe it is obvious to anyone, that no individual can have severe pancreatic insufficient, malabsorption , c-diffl while Viome claims that all but one of my gut health indicators is either "average or good". I have serious questions with the test methods (if any, actually) that they employ, I am also concerned about potential kick back schemes between The Vital Plan/other alternative providers and Viome.

      Business Response

      Date: 12/03/2024

      Thank you for your feedback. I see that we replied to your email to offer the refund for you. Please reply so we can work to resolve this matter for you.

    • Initial Complaint

      Date:11/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Viome sells supplments. They also advertised for participants in a clinical trial. I am a Certified Fraud Examiner and I am certified in clinical trials. I responded to a an ad on ******** from viome to participate in a trial.I've responded to multiple screening queries. That took place over weeks. Normal trials don't work that way. So they left two emails saying they couldn't get in touch via telephone and gave a wrong number for me and asked me to get back. I've called them and left numerous messages and they have not responded and do not answer the phone.This is very sketchy. I don't think there is a clinical trial. I suspect this is fraudulent and i will be following up with ****************************** professional skepticism has kicked in. .

      Business Response

      Date: 11/12/2024

      Hi *****,

      Thank you for your feedback. We tried contacting you several times on the phone number you provided. When we were unable to get ahold of you, we followed up via email to confirm the contact information you gave us was correct. Since we didn't hear back from you after several attempts, you were withdrawn from the study. Unfortunately, after a person is withdrawn we cannot add them back. We realize this is disappointing and appreciate your interest.

      Best,

      ******

    • Initial Complaint

      Date:07/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Viome is refusing to cancel my subscription. They have a cancelation process on their website that does not work so I called customer service. I was given the run around - delay- telling me it was already canceled but when I went online per their instructions I got the following message: The sight is currently under maintenance please try again later. The customer service person told me that he would send me an email confirmation twice and no confirmation was received. I requested to speak with a supervisor and was put on hold and no one came back to the phone. It is my belief that they delay the cancelation on purpose so they can bill multiple times. This business is a total scam. I would love to get my money back if possible - I would recommend you do a full investigation into this account. They have off shored their customer service and it is clear they have trained the people to delay and refuse cancellation for as long as possible. They were unable to provide me with confirmation of cancelation

      Business Response

      Date: 07/09/2024

      Hi ******,

      Thank you for contacting Viome. I see that your test results were released on July 8th and then you were charged for your supplements order the day after on July 9th. We aim to get your supplements manufactured as soon possible after your results are released so that you can start taking them along with following your food recommendations.  

      Apologies that you did not receive a confirmation email about your cancellation immediately, I see that one has now been sent to you. I can also confirm that your subscription has been canceled and the cancellation fee was waived. 

      Sincerely,

      Amanda 

    • Initial Complaint

      Date:06/23/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fraud

      Business Response

      Date: 06/24/2024

      Hi, 

      It looks like you spoke with our support team yesterday and we refunded your order right away as requested.

      Sincerely,

       

      ***********;

      Customer Answer

      Date: 06/24/2024

       
      Complaint: 21891039

      I am rejecting this response because:

      I have not received a refund. My card has been shutdown by the bank. I do not understand how a refund can be processed. 

      Sincerely,

      *************************

      Business Response

      Date: 06/27/2024

      Hi *******,

      The refund has been processed on our end. If you canceled the card, the funds will still go back to the banking institution the card was through and your bank will be able to help you further. 

      Sincerely,

      ******

      Customer Answer

      Date: 06/27/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:06/14/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 30 June 2023, I paid $179.00 to SP Viome *** for a gut microbiome test. The results provided were unsubstantiated and highly subjective, without any quantitative measurements and also lacking any scientific merit whatsoever. I am a former scientist in Neurobiology/Neurochemistry and Physics/Electrical Engineering at ***********************************, the ********************************************************************. I also taught classes at the *****************************************************I KNOW what a GOOD scientific test and its ACCURATE results look like. SP Voice ***. completely lacks any credibility in the field of gut-microbiome technology and science. They are charlatans who are ripped off an unsuspecting public using bait-and-switch tactics, solely designed to sell their products.Following the provision of these so-called results, the company pushed to sell me additional products purported to address alleged deficiencies in my gut microbiome. This sales tactic further underlined the fraudulent nature of the initial service. This BAIT and SWITCH and is illegal in all states. Because this bait-and-switch transaction occurred via Internet access across ************* state lines, this act became a FELONY.

      Business Response

      Date: 06/17/2024

      Hi *******,

      I tried contacting you by phone a few times in an attempt to discuss your concerns. I would be more than happy to review your Results & Recommendations and demonstrate how you can click into scores and foods to learn more about them and how they may impact your health.

      There is no requirement to purchase our products, many customers choose to take only the test and many subscribe to our supplements, biotics, and lozenges, it is every customer's choice.

      There are numerous articles on our website about the science behind our products and the connections between your personal microbiome and your overall health. We have many scientific articles published and peer reviewed studies that also can be found on our website and on Viome Life Sciences.com.
      ***************************************

      We stand behind that science and research and are proud of our findings and the many customers that have had positive results on our program.

      Again, I'd welcome the opportunity to speak with you.

      Customer Answer

      Date: 06/17/2024

       
      Complaint: 21853738

      I am rejecting this response because: SP VIOME **** is a FRAUDULENT business that engages in bait-and-switch tactics. It is a 100% ******** company that has hundreds of complaints filed against it.

      I reject your ******** response. 

      You owe me $179 so pay me immediately, you FRAUDS.

      Sincerely,

      *****************

    • Initial Complaint

      Date:04/17/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im filing a complaint with Viome. I want a refund. You can take my results back if you want. They have no substantial information as to why these food are of an issue. They are a bunch of scientific words with no evidence as to why I should be concerned. There is no explanation as to what I should do with my results other than by more product from Viome. I didnt receive any valuable information from this test and I would like my money back.

      Business Response

      Date: 04/17/2024

      Hi ********,

      I see that you spoke with **** today regarding this matter. Please reach out to her if there is anything we can do to further assist you.

      Sincerely,

      ******

      Customer Answer

      Date: 04/17/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:04/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is fraudulent. They sold a service that is not valid. DO NOT PURCHASE FROM THEM. My partner and I both have very different diets and issues - our tests came back the exact same. No differences what so ever between a 5'4 female and 6'3" male with 2 very different family genetic health backgrounds. I called to discuss this with the merchant - they put me on hold multiple times and kept shifting me around to multiple different people. I waited for over an hour and no one ever came back.Very unprofessional. Whatever this company says they are doing testing-wise is not accurate whatsoever. It seems to be a set series of criteria to sell their supplements vs providing accurate testing results.They should not be in business.

      Business Response

      Date: 04/16/2024

      Hi ********,

      I see that you spoke with us today and we did send a follow-up email asking you to provide screenshots of what you are seeing for both you and your Husband. Please send this to us as soon as possible and we will continue to investigate and look into this matter for you. I am able to see that you and your Husband have different Results & Recommendations on our end. 

      Sincerely,

      Amanda 

    • Initial Complaint

      Date:04/07/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sent my kit back in November and have never received any information. It has been six months at first it said it was going to send me another kit. Now its saying there are no kits registered to me. Just want my money back

      Business Response

      Date: 04/08/2024

      Hi ******,

      I apologize for this experience.

      I do see that you contacted our customer support team over the weekend and we replaced this test kit for you with order 876727.

      Sincerely,

      ***********;

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