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Business Profile

Apartments

Elevate Bellingham

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/25/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear BBB, I hope this message finds you well. I am writing to formally address the issue regarding the security deposit that I paid for my tenancy at ******************************************************************************************** you are aware, I made a security deposit of ***** on August ******* and vacated the property on August ******* According to our lease agreement and local regulations, I am entitled to the return of my security deposit 21 days after the conclusion of my lease. However, as of today, I have yet to receive my deposit, which is now significantly overdue. I kindly request that you return my security deposit in full by the end of this week, September *******. If I do not receive the funds by that time, I will have no choice but to pursue legal action to recover my deposit as well as any additional costs incurred as a result. I hope we can resolve this matter amicably and promptly. Please let me know how you intend to proceed. Thank you for your attention to this urgent matter. Sincerely,

    Business Response

    Date: 09/25/2024

    Upon review, it was discovered that the refund request was erroneously directed to an approver (employee) that is no longer with the company.  We have overriden the approval and processed payment as per the attached.  We are also contacting the software provider to assist us with other tenant refunds that are in a similar state.  Our apologies to the resident for the situation.

    Customer Answer

    Date: 09/25/2024

     
    Complaint: 22336471

    I am rejecting this response because:
    I did not receive a tracking code or how I will receive this or when. I would like a detailed response in regard's to how this will be resolved and by when. The soon the better seeing as how this is already 4 days over due. 
    Sincerely,

    ******* *****

    Customer Answer

    Date: 10/08/2024

    I received the check today. 

  • Initial Complaint

    Date:11/06/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved out of this apartment complex August 27, 2022. I was sent an email from the management office notifying me that I was to be refunded my security deposit. The amount I am owed is $100, and per **************** law, I am to be distributed my refund after having moved out, no later than 21 days after I moved out/ was notified of my refund. It has been 2 months since I received notification that I was due a refund, and I have still not been refunded. I have called multiple times to check on the status of my refund, verified that my forwarding address was provided and is accurate, and requested immediate assistance from higher management. I still have no answers and no refund. I have reached out to the ** Justice progress for assistance in this matter as well.

Elevate Bellingham is NOT a BBB Accredited Business.

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